• Report: #1024221

Complaint Review: Tradebit

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  • Submitted: Wed, March 06, 2013
  • Updated: Fri, March 08, 2013

  • Reported By: pizzaguy — Lakeview Arkansas United States of America
Tradebit
Internet United States of America

Tradebit false advertizing manual didn't cover my yr. didn't tell me I need zip and pdf programs, wouldn't answer emails there only way of contact. Changed my review from one star bad review to full stars, Internet

*Author of original report: Threatening?

*Consumer Comment: Same experience

*UPDATE Employee: Your grievance is with the seller: not Tradebit

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Manual did not cover my year as claimed. Changed my bad rating to excellent. Won't answer to even tell me if they have correct year or why addvertized wrong. Nothing period.

This report was posted on Ripoff Report on 03/06/2013 01:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tradebit/internet/Tradebit-false-advertizing-manual-didnt-cover-my-yr-didnt-tell-me-I-need-zip-and-pdf-p-1024221. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Threatening?

AUTHOR: pizzaguy - ()

I think your response to my complaint pretty much explains where you are coming from! The place I ordered from never returned any of my email or calls. Nothing was resolved until rip off report was contacted. Then I was refunded. I received an email stating the manual didn't cover the yrs it claimed from ?? Long time ago now I don't remember.

My PC is fairly new I'm pretty good with it, but these files are not easy to use if your not familiar with them, yes I had to download to use I never used the one on the PC that it came with I had a hard time with all of it it took hours. No I won't use it again my time is worth more then the pain it was especially when it wasn't what it claimed. Who's fault? all I know is it wasn't mine. It was not in a moment of rage either. Thank you, rip off report

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#2 Consumer Comment

Same experience

AUTHOR: cactus jack - ()

I had a similar experience with TradeBit. Purchased a manual online that was a PDF. When I downloaded it it was not a PDF but a nrg file. I have never seen a nrg file.

I looked through the help and said I needed a downloader program. Downloaded that and no help. It could not open the file either.

I have emailed the seller and TradeBit several times and no response. I have also spent several hours working on this problem.

The arrogant German guy who posted from Tradebit might not understand that people dont like to get ripped off.

TradeBit accepts no responsibility for what the are peddeling???

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#3 UPDATE Employee

Your grievance is with the seller: not Tradebit

AUTHOR: Steve Tradebit - (Germany)

It is my belief you have filed this report in a moment of rage after a possible dispute with a seller on Tradebit, which is an open marketplace. As a result of this, your accusations are untrue and constitute online defamation.

Firstly, Tradebit is an open platform that has 30,000 active sellers, or 'merchants'. We cannot police them all with regard to the descriptions of the products they sell (our efforts are focused on controlling fraud and piracy). The 'false advertizing' you report is not something Tradebit did or is responsible for, but rather sounds to me like an honest mistake on the part of the merchant. It is easily done when writing detailed product descriptions, and can happen on any open marketplace.

I've bought things on eBay before that didn't match the description: I did NOT post on the internet afterward that eBay was guilty of false advertising. That would be ridiculous, and I would be (rightly) sued for libel. In each case I contacted the seller directly to resolve my dispute, which is what the process is with Tradebit, too.

Secondly, every file on Tradebit clearly states the format it is delivered in, whether it is a PDF, MP3, video file, image or anything else. There are many free PDF readers available on the internet and unless you are using an operating system that is 15 years out of date, then it is capable of opening a ZIP file with a simple double click. This does not sound like a valid complaint but a lack of technical know-how on your part about file formats. There's nothing wrong with that, but you cannot accuse others of deception as a result of it. 

Finally, there is no way that anyone at Tradebit would ever override your review rating for a manual. Wouldn't happen, end of story. We're all too busy with real work. Again, you must be mistaken.

I do not know the details of this particular transaction, but I would be more than happy to abitrate between yourself and the merchant in question if you send me your Paypal email address and a link to the file in question to my email address steve(at)tradebit(dot)com.

Normally in the event of a problem with a specific file, Tradebit support refers you to the original merchant - there are millions of files on the platform, so the seller is of course the expert - however, I will do my best to help resolve the situation for you if you send me your details.

In the meantime I think you should remove this report because it is not only damaging to a legitimate business with thousands of happy buyers and sellers, it is also libellous.
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