- Report: #896293
Report - Rebuttal - Arbitrate
Complaint Review: Trademark Capital Group LLC
Trademark Capital Group LLC121 South Orange Avenue, Suite 1500 Orlando, Florida United States of America
Trademark Capital Group LLC Brent J. Howells Fraud, Misrepresentation Of Services Orlando, Florida
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To anyone considering using the services of Trademark Capital Group, LLC for either Business Plan or Private Placement Memorandum (PPM) creation and development, please reconsider.
Other than the outrageous fees for below average work, you will not receive anything remotely close to what they (Brent Howells and Beau Howells) promise to deliver.
After bogus claims that my company didn't submit information in a timely manner, they drafted and sent a certified letter, effectively terminating the agreement.
Without completing any of the services, outlined in the Regulation D agreement, they refused to simply refund me for the services they didn't perform.
Prior to receiving the letter and, after not receiving any communication for over 60 days, I called, email and text messaged Brent J. Howells to ascertain the status of the transaction.
The following are transcripts from this respective communication:
From Rob to Brent (Mon, March 19, 2012, 4:09PM): Brent....could you please respond to my previous text? Skepticism is running rampant throughout my team since Corey indicated that he has never encountered such a process as this certified document... I need answers so I can ease anxiety.
From Rob to Brent (Wed, March 21, 2012, 7:12PM): Brent, It's now been almost 2 weeks since you informed us that we should expect the document. My previous text message has gone unanswered. Regardless of my availability, whether attending my engagement party, honeymoon or family crisis, I communicated with you, when you or your team needed answers. As both professionals, I simply expect the same courtesy.
From Brent to Rob (Wed, March 21, 2012, 9:05PM): I will make sure it comes to you next week.
From Rob to Brent (Wed, March 21, 2012, 10:22PM): Next week? Is there a problem with the transaction I haven't been made aware of? Will our project ever get funded?
From Rob to Brent (Thu, March 22, 2012, 9:18AM): Brent, I guess I can't quite comprehend the drastic reduction in communication. Why can't you simply have a conversation with me directly? As asked before, is there something going on with the offering that I haven't been made aware of?
From Rob to Brent (Thu, March 22, 2012, 10:34AM): Can you please respond?
From Rob to Brent (Thu, March 29, 2012, 5:07PM): Almost another week has passed and still nothing from TCG! What is going on and why can't you speak to me directly?
From Rob to Brent (Thu, March 29, 2012, 5:18PM): I'm really surprised and disappointed in the lack of communication from you regarding the current status of this entire process. All I ask is that you simply communicate. If there is something wrong, just tell me or refer me to someone who is willing to communicate with me directly....
From Brent to Rob (Thu, March 29, 2012, 5:25PM): You have not even returned or completed documentation asked since January and youre wondering what is going on. Here is what's going on: We are sending you details in writing by mail. The documents will be there shortly then we can speak. This has been relayed to you time and time again. I'm on vacation with my family and I have told you this as well. We can discuss what's necessary after they arrive. Thank you!
From Rob to Brent (Thu, March 29, 2012, 5:28PM): To my knowledge we have returned everything to TCG, which included the business plan edits...there is nothing pending from our end.
From Brent to Rob (Thu, March 29, 2012, 5:29PM): Ok
From Rob to Brent (Mon, April 2, 2012, 12:53PM): A review of all TCG requests and submissions indicates no outstanding submission. All copies of previous submissions have been forwarded, with copies to both Corey and Seb, as proof of submission. To date, no letter received, from TCG for clarity. At this point, I'm not sure what to think of claims of "you'll receive it shortly" or "I'll make sure you receive it next week". However, I will suggest that all claims, outlined in the TCG, be accurate.
From Rob to Brent (Mon, April 2, 12:54PM): ...in the TCG letter...
From Rob to Brent (Tue, April 3, 2012, 10:28AM): Brent..when do you return from your vacation and when should I expect the document
From Rob to Brent (Fri, April 13, 2012, 6:46PM): If the roles were reversed, how would you feel if your project was in limbo for 60+ days and all that time you were awaiting communication informing you why?
From Rob to Brent (Sat, April 14, 2012, 10:25AM): For the record, another week and no certified letter. 2 weeks after you "made sure I would get it next week". All we have asked for was honest communication.
From Rob to Brent (Mon, April 16, 2012, 11:37AM): Brent...can you please respond to my email? Why the blackout in communication? i know this isn't how you normally conduct business.
From Rob to Brent (Tue, April 17, 2012, 11:44AM): Brent...please update me on the status of the letter from TCG
From Rob to Brent (Tue, April 17, 2012, 4:00PM): Brent...can you please respond? When should we expect the letter?
From Brent to Rob (Tue, April 17, 2012, 4:35PM): The Letter will be sent by latest Monday for delivery to you. I will upon delivery of the letter send an email with instruction.
From Rob to Brent (Tue, April 24, 2012, 5:00PM): Brent...did the letter go out yesterday?
From Rob to Brent (Tue, April 24, 2012, 6:42PM): Brent...can you respond?
From Brent to Rob (Tue, April 24, 2012, 7:37PM): Yes it did go out already.
From Rob to Brent (Tue, April 24, 2012, 7:47PM): Thanks
So basically, on February 5, 2012, we received an email from Brent J. Howells, informing us that they were conducting a "one year review" of our transaction and, at the conclusion of this review, we would receive a letter in writing, outlining the results. Therefore, from February 2012 to April 24, 2012, were awaiting the results of this review.
What the letter contains are false allegations that we didn't submit all our requirements and that they would effectively terminate the relationship. Additionally, while we received no communication or production on our respective transaction, Brent Howells and Beau Howells had used our money to take an elaborate vacation.
These individuals are incredible, unprofessional and lack integrity. To date, I have requested on several occasions to refund the fee for not fulfilling the Regulation D services. I have received no responses or replies.
I have reported this matter to the Better Business Bureau, Federal Trade Commission, the Florida Attorney General, Federal Bureau of Investigation, US Secret Service and have retained an attorney to have this matter litigated at the Ninth Circuit Court of Florida.
This report was posted on Ripoff Report on 06/12/2012 08:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Trademark-Capital-Group-LLC/Orlando-Florida-32801/Trademark-Capital-Group-LLC-Brent-J-Howells-Fraud-Misrepresentation-Of-Services-Orlando-896293. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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