• Report: #613631

Complaint Review: Traders Accounting - Jim Crimmins, Pres.

  • Submitted: Sat, June 12, 2010
  • Updated: Sun, February 06, 2011

  • Reported By: Mike — Texas Texas United States of America
Traders Accounting - Jim Crimmins, Pres.
15396 North 83rd Ave, Suite D100 Peoria, Arizona United States of America

Traders Accounting - Jim Crimmins, Pres. Beware of redundant products, empty guarantee, stupid return policy Peoria, Arizona

*Author of original report: Refund received

*Author of original report: good faith my @$$

*UPDATE Employee: Traders Accounting Rebuttal

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Here is quote from product page I ordered from at www.tradersaccounting.com:

"Your purchase has a 100% satisfaction guarantee. If for any reason you are not fully satisfied, we will promptly and cheerfully refund 100% of your purchase price."

But they claim this only applies if you never open the product, is that NUTS?

How could you know if you are dissatisfied or not if you don't open it?

I ordered two products, turned out to be the same thing with different titles, so I tried to return one of them per the guarantee from the web page I ordered from and this was their excuse for not giving me a refund and accepting a product return.

When I asked mr Crimmins in an email to explain how this return policy works, what does it mean to him to say "If for any reason ... " he never answered any additional emails.


This report was posted on Ripoff Report on 06/12/2010 09:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Traders-Accounting-Jim-Crimmins-Pres/Peoria-Arizona-85381/Traders-Accounting-Jim-Crimmins-Pres-Beware-of-redundant-products-empty-guarantee-s-613631. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Refund received

AUTHOR: FlinnMR - (USA)

I got the refund today, approximately one year later. They apparently sent email to me that was filtered by my mail server, even though I have turned off all spam filtering at the server and in my email client. They sent me a copy of the emails that were returned to them. I do not understand why their email was rejected, it should not have been.

I would delete this report if I could, but the Ripoff-Report policies do not permit deletion by anyone, even the original author.

Thanks to Ripoff-Report for facilitating constructive communication for me.

The amount of money involved is less than $100, so it is the principle that counts, not the money.

My sincere thanks to Traders Accounting for resolving this issue, even though it is kind of old. They even refunded the shipping cost, which was not necessary.
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#2 Author of original report

good faith my @$$

AUTHOR: FlinnMR - (United States of America)

I am unaware of their attempt to contact me by any means, this is untrue, just one more bit of proof that these guys are completely unreliable.

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#3 UPDATE Employee

Traders Accounting Rebuttal

AUTHOR: Trader Accounting - (United States of America)

In a good faith  effort to resolve Mikes compliant, Traders Accounting has tried to reach him three times to resolve the issue; once by phone, twice by email. To date he has not responded.  That being said, where is the ownership of responsibility on the customer to adhere to the terms of the sale? Mike is not saying he is unsatisfied with the content on the CD, just that it appears to have some similar information. Furthermore, because he does not like our policies he simply posts a negative comment to disparage Traders Accountings good name.
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