On November 18th, 2012, I requisitioned the services of Traffic Tech in Calgary to deliver a 26 foot swim spa from Calgary to Regina. I also had several massage showers walk in tubs, bubble walls, blenders and other items to be delivered locally.
I got a quote from them and assurance that they have handled swim spas before.
I asked if I could be there also during the unload as I wanted to be sure everything was handled ok.
They ok'd that.
Upon showing up I paid for the service on my credit card and I was told they will send me a receipt and I still have not received it more than two months later.
I went to the warehouse and watched. It appeared they had no experience before unloading a swim spa. They did not want to take any direction from me. They were also in a big hurry.
Upon opening the container, there was several boxes open and not closed properly because of customs inspection. [continued below]....
..... The shower and tub that were opened and not closed properly were in good condition.
The problem was not so much getting the spa out of the truck but loading it on the flat bed.
There was only inches to spare on the sides, so the spa had to come straight out before turning.
I had to explain this to the operators that you can not turn the spa with it that tight or you will crack the frame. After much explanation, they finally agreed not to try to turn it as it was being pulled out.
They decided to lift it with the fork lifts front and back and haul it out through the ramp and into the icy parking lot.
The front forklift when it to a spin and ended up at a 45 degree angle from the spa. The other forklift is still pushing now against the steel forklift wedge. Creating huge pressure against the spa.
I took a picture of this forklift and it's position. Their salesperson is with me and assures me if there is any damage let him know and the insurance will cover it.
We get the spa to it's destination in Regina. I follow to make sure that the crane unload goes well.
The unload goes well, but when we unbox the spa we see the damage that the forklift wedge has created.
We document it, take pictures and send to Traffic Tech.
Cathy Brady who is responsible for the claim, does everything to try to deny it is their fault.
I was told people were let go because of the fiasco.
Changes in polices in procedures also happened because of this. Yet, Cathy won't acknowledge Traffic Techs responsibility, nor will she return calls or emails.
On top of the spa being damaged and the customer sitting with a $25,000 lawn ornament, a shower was sent out erronously. Upon it's arrival at the wrong destination, it was unpackaged, and was not able to be repackaged for resending. This created quite another problem. Also a Water bubble wall went missing.
In short, Traffic Tech:
Destroyed a $25,000 swim spa (wholesale)
Lost a bubble wall
Sent a massage shower to the wrong address
Won't provide a receipt
Won't honor their insurance claim
Won't return calls or emails from me or my sales rep with Traffic Tech.
Despite Traffic Tech being a huge logistics company around the world, I would stay clear of using them for anything.