• Report: #1005601

Complaint Review: Traffic Tech

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  • Submitted: Tue, January 29, 2013
  • Updated: Fri, February 01, 2013

  • Reported By: P Senko — Regina Saskatchewan Canada
Traffic Tech
136 - 4152 27th Street N.E Internet, Alberta United States of America

Traffic Tech Cathy Brady won't honor insurance, missing product, destroyed other product, won't return calls or emails Internet, Alberta

*UPDATE Employee: Factory Direct Group-Traffic Tech

*UPDATE Employee: Traffic Tech Inc/ Factory Direct Company

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On November 18th, 2012, I requisitioned the services of Traffic Tech in Calgary to deliver a 26 foot swim spa from Calgary to Regina.  I also had several massage showers walk in tubs, bubble walls, blenders and other items to be delivered locally.

I got a quote from them and assurance that they have handled swim spas before.

I asked if I could be there also during the unload as I wanted to be sure everything was handled ok.
They ok'd that.

Upon showing up I paid for the service on my credit card and I was told they will send me a receipt and I still have not received it more than two months later.

I went to the warehouse and watched.  It appeared they had no experience before unloading a swim spa. They did not want to take any direction from me.  They were also in a big hurry.

Upon opening the container, there was several boxes open and not closed properly because of customs inspection. [continued below]....
.....  The shower and tub that were opened and not closed properly were in good condition.

The problem was not so much getting the spa out of the truck but loading it on the flat bed.

There was only inches to spare on the sides, so the spa had to come straight out before turning.
I had to explain this to the operators that you can not turn the spa with it that tight or you will crack the frame.  After much explanation, they finally agreed not to try to turn it as it was being pulled out.
They decided to lift it with the fork lifts front and back and haul it out through the ramp and into the icy parking lot.

The front forklift when it to a spin and ended up at a 45 degree angle from the spa.  The other forklift is still pushing now against the steel forklift wedge.  Creating huge pressure against the spa.

I took a picture of this forklift and it's position.  Their salesperson is with me and assures me if there is any damage let him know and the insurance will cover it.

We get the spa to it's destination in Regina.  I follow to make sure that the crane unload goes well.

The unload goes well, but when we unbox the spa we see the damage that the forklift wedge has created.

We document it, take pictures and send to Traffic Tech.  

Cathy Brady who is responsible for the claim, does everything to try to deny it is their fault.

I was told people were let go because of the fiasco.

Changes in polices in procedures also happened because of this.  Yet, Cathy won't acknowledge Traffic Techs responsibility, nor will she return calls or emails.

On top of the spa being damaged and the customer sitting with a $25,000 lawn ornament, a shower was sent out erronously.  Upon it's arrival at the wrong destination, it was unpackaged, and was not able to be repackaged for resending.  This created quite another problem.  Also a Water bubble wall went missing.

In short, Traffic Tech:
Destroyed a $25,000 swim spa (wholesale)
Lost a bubble wall
Sent a massage shower to the wrong address
Won't provide a receipt
Won't honor their insurance claim
Won't return calls or emails from me or my sales rep with Traffic Tech.

Despite Traffic Tech being a huge logistics company around the world, I would stay clear of using them for anything.


This report was posted on Ripoff Report on 01/29/2013 02:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Traffic-Tech/Internet-Alberta-T1Y-7J8/Traffic-Tech-Cathy-Brady-wont-honor-insurance-missing-product-destroyed-other-product-1005601. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Factory Direct Group-Traffic Tech

AUTHOR: Cathy Brady-Traffic Tech Inc - (United States of America)

Without Prejudice

Good morning, Mr. Senko

In response to your email, respecting the alleged damage to the spa in question; I would have to disagree with your statements. I would like to take this opportunity to address each and every one of your concerns:

Wont return calls,

The claim was first brought to my attention December 10, 2012, by the Traffic Tech Sales Representative who arranged for the destuffing and redelivery of the goods upon the receipt of the container from China. Our procedures are as such; when a claim is presented to Traffic Tech, a file is opened. I have reviewed the file, and there are over 60 corresponding emails between you, our sales rep, and myself. So I am unsure how you could possible say that I refused to respond to you; not only did I email you on numerous occasions requesting documentation, but I also left you a voicemail, asking you to contact me to discuss the file. I have yet to receive a call back.

Honoring Insurance

December 12, 2012, I sent you an email asking you to provide me with the documentation that would establish the incoterms, in which your freight was moved. The request for this information was made when you revealed that your shipment had been detained by Canada Customs who opened and removed items from the container to conduct a random inspection. I explained to you that Canada Customs could not be held liable for any damages that were incurred during the inspection, and that you would have to look to your insurer for coverage.

To date I have yet to receive the documentation I had requested. Instead, you sent an email advising me that the termination port was Calgary. The reason I asked for this information is because the incoterms would establish how, when, and where insurance coverage would take place and by whom. You made statements to the effect that you had contacted our Sales Representative and asked for insurance to be placed on this shipment. I contacted our Sales Representative, and asked him if this was in fact true.
 
His response was yes; but here inlays a problem. You made the request for insurance via email; 15 days after the shipment had arrived to its destination. To the best of my knowledge, there is no insurance company that will insure a shipment after it has arrived to its destination. Furthermore; your concern for insurance came into play only after I explained to you that Canada Customs could not be held liable for any potential damages.

Destroyed Product

December 15, 2012 at approximately 7:05am, your container arrived to our Calgary warehouse; our Sales Representative and Branch Manager were notified by our warehouseman that your container had arrived. Prior to them destuffing the container, they felt that you should be notified that the goods arrived in bad condition (pictures were taken). At 8.00am, our Sales Representative called you, and asked you to go to the warehouse to view the damages, prior to the destuffing.
According to our staff, you arrived at 9:00am to view the container prior to the destuffing, providing you with the opportunity to take note of the condition of your goods. This was done to avoid any misunderstanding respecting the condition of the goods upon arrival to our warehouse.

The shipment was then destuffed and loaded onto individual trucks for delivery; the carriers issued bill of ladings (BOL) for the shipments, and both BOLs were signed clean with no further notations made respecting any potential damages.

As I stated in my email dated December 12, 2012; it is going to be very difficult for us to establish when the alleged damage took place as the container was offloaded prior to its arrival to our warehouse and there were visible damages to your shipment prior to the goods being removed from the original container.

Your claim has been sent to our insurer for review, and you should receive a response from them shortly; I suggest at this time that you do the same.

With that being said, I must say I am quite perplexed that you would write such an email, seeing that you sent an email to our Sales Representative January 15, 2013, asking him to provide you with a quote for another shipment.

If you are in need of any further information please feel free to contact me.

Best regards,
Cathy Brady
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#2 UPDATE Employee

Traffic Tech Inc/ Factory Direct Company

AUTHOR: Cathy Brady-Traffic Tech Inc - (United States of America)

Without Prejudice

Good morning, Mr. Senko

In response to your email, respecting the alleged damage to the spa in question; I would have to disagree with your statements. I would like to take this opportunity to address each and every one of your concerns:

Will not return calls,

The claim was first brought to my attention December 10, 2012, by the Traffic Tech Sales Representative who arranged for the destuffing and redelivery of the goods upon the receipt of the container from China. Our procedures are as such; when a claim is presented to Traffic Tech, a file is opened. I have reviewed the file, and there are over 60 corresponding emails between you, our sales rep, and myself. So I am unsure how you could possible say that I refused to respond to you; not only did I email you on numerous occasions requesting documentation, but I also left you a voicemail, asking you to contact me to discuss the file. I have yet to receive a call back.


Honoring Insurance

December 12, 2012, I sent you an email asking you to provide me with the documentation that would establish the incoterms, in which your freight was moved. The request for this information was made when you revealed that your shipment had been detained by Canada Customs who opened and removed items from the container to conduct a random inspection. I explained to you that Canada Customs could not be held liable for any damages that were incurred during the inspection, and that you would have to look to your insurer for coverage.

To date I have yet to receive the documentation I had requested. Instead, you sent an email advising me that the termination port was Calgary. The reason I asked for this information is because the incoterms would establish how, when, and where insurance coverage would take place and by whom. You made statements to the effect that you had contacted our Sales Representative and asked for insurance to be placed on this shipment. I contacted our Sales Representative, and asked him if this was in fact true.

His response was yes; but here inlays a problem. You made the request for insurance via email; 15 days after the shipment had arrived to its destination. To the best of my knowledge, there is no insurance company that will insure a shipment after it has arrived to its destination. Furthermore; your concern for insurance came into play only after I explained to you that Canada Customs could not be held liable for any potential damages.

Destroyed Product

December 15, 2012 at approximately 7:05am, your container arrived to our Calgary warehouse; our Sales Representative and Branch Manager were notified by our warehouseman that your container had arrived. Prior to them destuffing the container, they felt that you should be notified that the goods arrived in bad condition (pictures were taken). At 8.00am, our Sales Representative called you, and asked you to go to the warehouse to view the damages, prior to the destuffing.
According to our staff, you arrived at 9:00am to view the container prior to the destuffing, providing you with the opportunity to take note of the condition of your goods. This was done to avoid any misunderstanding respecting the condition of the goods upon arrival to our warehouse.

The shipment was then destuffed and loaded onto individual trucks for delivery; the carriers issued bill of ladings (BOL) for the shipments, and both BOLs were signed clean with no further notations made respecting any potential damages.

As I stated in my email dated December 12, 2012; it is going to be very difficult for us to establish when the alleged damage took place as the container was offloaded prior to its arrival to our warehouse and there were visible damages to your shipment prior to the goods being removed from the original container.

Your claim has been sent to our insurer for review, and you should receive a response from them shortly; I suggest at this time that you do the same.

With that being said, I must say I am quite perplexed that you would write such an email, seeing that you sent an email to our Sales Representative January 15, 2013, asking him to provide you with a quote for another shipment.

If you are in need of any further information please feel free to contact me.

cets regards,
Cathy Brady
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