- Report: #797957
Report - Rebuttal - Arbitrate
Complaint Review: TransOne Merchant Services
TransOne Merchant Services100 Throckmorton Street, Suite 1800 Fort Worth, Texas United States of America
TransOne Merchant Services Unethical and Shady Business Practices Fort Worth, Texas
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Then earlier this year, 2011, I decided I didn't want to take credit cards anymore and tried to close my account. THEY HAVE AN EVERGREEN CLAUSE! They informed me that I need to wait until my anniversary date to close the account. So just before my date, I call them to cancel. They THEN inform me that I needed to put it in writing 30 days ahead of time. So now I'm stuck for another year. To close my account early, they informed me that it would be $495.00! Please! So I decided to just let me account ride out until the next year. It costs me almost $15.00 a month, for nothing. I'm not using my machine. It's not even hooked up. And by the way, they raised that monthly fee without any notice.
To top that off, they are charging me the PCI Compliance Fee of $125.00. FOR NOTHING! I explained to them that I don't use my machine. Look at my account. You'll see NO TRANSACTIONS for the last 9 months. The account executive basically told me, sorry, can't do anything about that.
This is SO UNETHICAL! Do not use this credit card merchant. THEY ARE RIP OFF ARTISTS!!!
This report was posted on Ripoff Report on 11/14/2011 03:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/TransOne-Merchant-Services/Fort-Worth-Texas-76102/TransOne-Merchant-Services-Unethical-and-Shady-Business-Practices-Fort-Worth-Texas-797957. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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