• Report: #702379

Complaint Review: TransTech Merchant Services

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, March 03, 2011
  • Updated: Fri, March 04, 2011

  • Reported By: sleeper — Hattiesburg Mississippi United States of America
TransTech Merchant Services
300 Burnett Street Suite 300 Ft. Worth, Texas United States of America

TransTech Merchant Services fraud lies coercion intimidation overcharge deceptive theft misrepresentation liars thieves Ft. Worth, Texas

*Author of original report: TransTech Merchant Services uses decptive practices and has large hidden costs

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I had already been through two prior processing companies when a representative of Transtech Merchant Services stopped by my business. At the time, Transtech had competitive rates and the salesperson was very helpful so I switched away from a company that had been hitting me with "incidental" charges of all sorts on a regular basis.

Not long after signing, a representative of Transtech began calling on a regular basis insisting that the processing equipment I was using was not compliant with the industry's new regulations and would "have" to be replaced. When I would threaten to move my business, he would find some loophole to get out of the conversation and try again later. This went on for about 3 years.

Later, in order to process debit cards, I did finally have to purchase a machine that had the triple encrypted pin pad to be compliant with the industry standards. I purchased it from Transtech without knowing that I could have possibly purchased it elsewhere for almost 1/3 the price I paid Transtech.

Recently, Transtech began sending intimidating letters and emails warning that I was facing fines of up to $500,000 and the closure of my business if I did not enroll and comply in the Trustwave program that they had partnered with. I was told that the new banking laws passed recently included laws that made it mandatory to enroll in a program like Trustwave or face fines. I enrolled only to find out that the yearly test was an additional $124.95 in fees. I also found out that there were no such laws only recommendations that merchants assess their handling of customer's personal information.

Finally, when a business customer introduced me to his rep from a competing processing company, I learned that Transtech had been gouging me through excessive charges for processing in areas only another rep would be alerted to. I have dropped Transtech and would like this to be a warning to any business needing a credit card processing company.

This report was posted on Ripoff Report on 03/03/2011 06:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/TransTech-Merchant-Services/Ft-Worth-Texas-76102/TransTech-Merchant-Services-fraud-lies-coercion-intimidation-overcharge-deceptive-theft-m-702379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on TransTech Merchant Services

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

TransTech Merchant Services uses decptive practices and has large hidden costs

AUTHOR: sleeper - (United States of America)

I had already been through two prior processing companies when a representative of Transtech Merchant Services stopped by my business. At the time, Transtech had competitive rates
and the salesperson was very helpful so I switched away from a company
that had been hitting me with "incidental" charges of all sorts on a
regular basis.



Not long after signing, a representative of Transtech began calling on a
regular basis insisting that the processing equipment I was using was
not compliant with the industry's new regulations and would "have" to be
replaced. When I would threaten to move my business, he would find some
loophole to get out of the conversation and try again later. This went on for about 3 years.



Later, in order to process debit cards, I did finally have to purchase a
machine that had the triple encrypted pin pad to be compliant with the industry standards.
I purchased it from Transtech without knowing that I could have
possibly purchased it elsewhere for almost 1/3 the price I paid
Transtech.



Recently, Transtech began sending intimidating letters and emails
warning that I was facing fines of up to $500,000 and the closure of my
business if I did not enroll and comply in the Trustwave program that
they had partnered with. I was told that the new banking laws
passed recently included laws that made it mandatory to enroll in a
program like Trustwave or face fines. I enrolled only to find out that
the yearly test was an additional $124.95 in fees. I also found out that
there were no such laws only recommendations that merchants assess
their handling of customer's personal information.



Finally, when a business customer introduced me to his rep from a
competing processing company, I learned that Transtech had been gouging
me through excessive charges for processing in areas only another rep
would be alerted to. I have dropped Transtech and would like this to be a
warning to any business needing a credit card processing company.

When I cancelled my service, I was hit with a $595.00 early cancellation
fee. I asked how they arrived at that figure and was told, "that's just
what we decided to charge merchants for early termination."
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory