If we can warn even one person about this scam artist company, we will do our part. STAY AWAY FROM TRANSFIRST AKA MERCHANT EXPRESS, they are a bunch of con artists. They will sucker you into an agreement and then they start playing their rip off games.
We've contacted other merchant processing companies and even the Visa Mastercard Association, and they all agreed they are scamming their merchants. They will force you to sign documents for prearbitration of $100 or else they will not submit your response. NO ONE CHARGES FOR FEES FOR PREARBTITRATITION. They will charge you for every single piece of document which comes back and forth. Every single merchant processing company we've talked to Does Not Charge another $25 for a prearbitration. They will charge you for every time you get a repsonse back from a chargeback or preatribrtation.
Secondly, their Risk Management Department should be called their Scam Department. They will hold funds for a chargeback and then debit your bank account for the chargeback amount. Regardless of whether its a customer is attempting to commit mail order fraud, they will blame you. They will want 10 times, yes 10x, of what your monthly volume to steal from you as a reserve. If you do a $1000 a month, they will demand $10,000 as a reserve. And there's no guarantee they will give that money back to you.
Transfirst doesnt care about you as the merchant, they will make any excuse possible to steal your money. Our advise is never ship a product out unless they pay you. If they dont pay you for an item by depositing the funds into your bank account, you have no legal right to ship any product out. In the result of a chargeback incurred where they are holding funds, they are responsible for it, regardless of what they try blowing up your a** in their contract that states they can hold funds.
We have 3 fraudulent charges that they clearly knew was the buyer commiting mail order fraud. We took the loss not them. All of them were the result of their fault. They wanted to charge us an additional $100 each for them filing for an pre-arbitration fee. My other process which we currently have has never heard of it, nor has 5 other companies. Its a SCAM THEY ARE RUNNING. They hit you for another chargeback fee in addition to the original fee, which again is not disclosed in their contract. They will make your life a living h*ll!
Their risk management department will make up any and every excuse possible to disrupt your business, steal your money, make up kinds of fees to steal your money. We have moved away from these con artists and will never allow them to process a dime from us again! FU Merchant Express!