- Report: #568817
Report - Rebuttal - Arbitrate
Complaint Review: Transit U.S.A., Formerly US-1 Van Lines Of Florida, Inc.
Transit U.S.A., Formerly US-1 Van Lines Of Florida, Inc.650 NW 105th St. Miami, Florida United States of America
Transit U.S.A., Formerly US-1 Van Lines Of Florida, Inc. Transit Usa Theft! Miami, Florida
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movers would show up between 8pm and 9pm to pack and move my things.
Prior to this I had been speaking with my sales rep Anthony. I advised
Anthony that I will be packing some of the items myself and the rest
will need to be packed. I also advised Anthony that I will be adding my
comic books to my move. I told Anthony that I will pack them myself and
that there should be no problem for the movers since there was so many
to pack. I packed my comics into 2 large flat plastic crates and 1 extra large plastic crate
and other smaller sized plastic crates and stacked them up. [continued below]....
He had me sign the paperwork before he started loading everything. He went over the insurance policies with me and at that time I told him everything that is valuable I packed myself and was certain they would not get damaged, and that they were too heavy to be stolen. I then pointed at the plastic crates of my comics, and signed the paperwork. The mover advised me that I needed to watch him tag everything with his sticker gun and make sure he logged it on the paperwork. I watched him tag everything in the living room and dining room; among these items were my comics that I had packed myself. They were listed as items #129, #130, #134 all saying PBOW (Packed by owner) The entire first page was done before he started moving things out of the apartment, he wanted to do this a room at a time. When he tried to pick up the boxes I had packed he then told me that they were too heavy and that they would get crushed. I argued with the mover and told him that 2 of these crates were flat plastic crates and it didn't matter if they got crushed or not, I also advised him that he was the one putting the things into the truck and that he should not put it on the bottom.
He then told me that what he will do for me is put them into US-1 van line book boxes so that they will be better protected and that he will give me those boxes for free. He then started unpacking the crates I had packed myself and put them into 12 US-1 Van Lines book boxes. The other two movers with him asked him to come outside and look in the truck. They left and chatted outside. The mover came back and told me that I needed to go get more $$ because I had exceeded my space more than 3times as much. I argued with him again that I had not and that all of my stuff had previously fitted into a small uhaul truck professionally packed, there was no way that the space had increased. He then held up the paperwork that I had already signed saying that I have to pay half right then because I signed it. Pissed off I said fine and went to the ATM. I came back with cash and told him that I can't get anymore out of the ATM due to my daily limit and that the only thing I can do is write a personal check. I could not call anyone at US-1 Van lines because by then it was 12am and guess what no one was there. Upon my return all my things had been taken out of the apartment and NO I was NOT there to verify that what he wrote on the sheet was accurate. I was not allowed to verify anything in the truck and when I asked where are the comics you unpacked he told me they were noted on the first sheet. I told him that the only thing the first sheet said was small box, med box, china box, and asked how was I to know what was in those boxes. He then assured me that since he had been doing this for 14years that he had everything on this sheet and that I can call Monday to have my order double checked if it would make me feel better.
I called first thing Monday after that and NO ONE would return my call. I spoke to my sales rep, Anthony and explained what happended, he suggested that I send him an email so he could forward it to his supervisor. I sent an email June 2nd and NO ONE read it. Anthony did not forward it to his supervisor, and so I continued to call for 3 weeks. That 4th week I get a call from Lisa who says that she hasn't had a chance to look at my order and that she will have to check it. I explained this entire situation to her and requested that my order be checked and that I get a discount because I did not find it appropriate that the mover unpacked things I asked him not to and then made me leave the premises to get him cash, and on top of that he took a crap in my toilet and left it dirty, only for my apartment complex to call and charge me; that was embarassing. Lisa told me that she will call me back after she has checked my order. Two months went by before I was able to speak to Lisa again. She had not checked my order at all and then she told me all she could do was give me a courtesy discount because I felt the mover had wrongfully unpacked my things. Lisa then explained to me that she wasn't trying t avoid me and that her father had passed away and she was out for a period of time. I sympathize with her I really do, but as a professional company why wasn't there anyone left in charge in her place to give m a call and say I checked your order and these things are not here. Where was the customer service. I was denied my right as a customer to speak to ANYONE in charge for 3months, and I was informed, when I asked to speak to Ted, the mover, that he was no longer with US-1 Van lines.
I get my things delivered and the movers (different people) show up and tell me to make sure that they give me everything that's marked on the list. I made sure that I did that. After unloading everything, the mover attempted to leave and I stopped them and said, I missing the legs to my couches. The movers tried to tell me that I didn't have any legs to my couches because they weren't noted on the sheet. I then threw back at them that nothing is noted in detail on this sheet, and that why would I have a couch with no legs. I made them go look in their truck for my couch legs and guess what there they were in an unmarked box with US-1 Van lines (book boxes) on it. We opened the box and there were my couch legs. This box was not noted on the inventory sheet at all and yet it belonged to me. The mover also brought out another book box with no sticker on it and we opened it, and some of my comics were in it. The mover then said he had nothing else in the truck like that and suggested that I open everything and then file a claim. It took me 2 days to open everything and I was FURIOUS that NONE of the comics he unpacked, with the exception of that one box the mover found was there. I called for 2 weeks straight until Allen called me back. He advised that I send a letter so that they can search for my comics and I did. Allen advised me that it will take 30days for them to search for me. Allen called me back 2 weeks later and said that they are gone and that either US-1 gave them away to a wrong customer or they were stolen. I then advised Allen that I cannot get some of those comics back, some of them were given to me by my Parents and Grandparents. Allen asked me if I had a list of them, I said no, but I could get a list of the ones that I had purchased from the comic shop I bought them from. I have included a list of the comics with values.
I did not appreciate the letter I received signed by a John Wagner in your claims department saying that I never had these boxes and that I should settle for $63 and leave US-1 Van lines alone. I called that same day, and no one seems to know who John Wagner is, no one out of the 7 people I spoke to in September knows who this person is. I honsetly believe that the initial mover stole from me and I want to be reinbursed for lack of customer service and denying me my rights as a customer.
I think it is fair to have full value of these comics because I strongly believe that the initial mover stole them. There was no reason for him to unpack them and it's proof in itself that the mover did not mark all of my boxes due to the fact that I received 2 boxes of my things not noted on my inventory list. I also believe that since I was denied my rights as a customer for 3 months that you should pay full value for these comics. The prices are raited via fair condition. Fair condition is the second to lowest value for these comics, and some of them were in mint condition. They stole from me and are now saying that I was never a client!
This report was posted on Ripoff Report on 02/12/2010 05:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Transit-USA-Formerly-US-1-Van-Lines-Of-Florida-Inc/Miami-Florida-33150/Transit-USA-Formerly-US-1-Van-Lines-Of-Florida-Inc-Transit-Usa-Theft-Miami-Florida-568817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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