• Report: #712820

Complaint Review: Transmission World

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  • Submitted: Fri, April 01, 2011
  • Updated: Sat, August 06, 2011

  • Reported By: danael22 — Knoxville Tennessee United States of America
Transmission World
113 Walker Springs Road Knoxville, Tennessee United States of America


*Consumer Comment: Well, well, well.

*General Comment: Transmission world Knoxville Tennessee

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Where to even start? This is a complete SCAM shop. So people who don't know very much about cars (like myself) please beware, or just the public in general. They will take you for every cent. My boyfriend brought his car here because at the time he didn't have the money to pay for it, and his mom was helping him out. His mom thought this would be an ok place to take the vehicle because GUS the owner was a friend of her husbands. Originally the mechanic assigned to the vehicle was Jim, after Jim had worked and worked on it (so he said) he got frusturated and ended up taking the vehicle home over the weekend. When we went to see about the car the following Monday, it wasn't at the shop, it was still in Jim's possession.  We were a bit worried when we were told that Jim had gone on "vacation" and the car was no where to be found. We were then promised the car would be back at the shop by Tuesday. Come Tuesday we find out this so called vacation was really a "crack binge" and Jim had been "terminated from Transmission World". After this fiasco, Gus (the owner, from what I've heard he mainly stays at his other mechanics shop in Florida) said he would be personally working on the vehicle.
* Lets go back and start with the original problem. The car was bogging down pretty badly all the sudden, it was still drivable but wouldn't go above 35 mph.
So apparently they "changed the spark plugs to a non firing spark plug, AND also put a new cadilitic converter into it..which apparently wasn't nescessary at all in the first place according the the dealership we have it at now. Not to mention, that Gus LAUGHED in my boyfriends face he asked about a loaner car and called him a "kid". He's 31 y/o.
Really I sort of blame my boyfriends mother for paying for the work when it wasn't completed and no one had given it a test drive. The total amount was 1,000, they said they wouldn't be charging anymore but would still be doing the work. BUT, it still was not fixed. At that point, we went to get it *thinking it had been fixed* and drove maybe 2 miles before it just completely quit. Of course, by this time it had been almost a month with no vehicle..hoping and counting these people would eventually fix it. Being the nieve consumers most Americans are. So, we put our foot down and said "No more, we want the car back we will be taking it to a dealer" We show up at the shop, and Gus had already gone to Florida *mind you this is also the day he said he had made an appt to take it to be diagnosed by the Subaru dealer..which was a complete LIE* and the man running the shop REFUSED to let us have the car. We had to call the police, before he actually moved the vehicle that was blocking ours.
Turns out, whatever they did, actually made it 50% worse than what was originally wrong. So not only are we out 1,000, we are shelling more money out so a respectable mechanic shop can fix it.
Looking up further information about other people's nightmares and terrible situations just makes me sick that a place like this could possibly stay open. I've seen all kinds of people talking lawsuits and theyve also been on our news channel on a scam alert segment. The better business buearu apparently does nothing about these situations, and there's not much short of filing yet another lawsuit against them. Which they already have plenty of. So I will be posting this review as well as plenty other's warning people of this horror story in hopes that they get as little business as possible. Remember Transmission world, people barely take the time to write good reviews about's always the bad ones that seem to speak the loudest.

This report was posted on Ripoff Report on 04/01/2011 06:03 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Well, well, well.

AUTHOR: Anonymous - (United States of America)

Should have asked Dave to look at it first. I could have cut that converter off for $50. Problem solved.
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#2 General Comment

Transmission world Knoxville Tennessee

AUTHOR: jjflash59 - (United States of America)

The owner use to have a shop in Broward county Florida and I was lured in with a coupon for a fluid change for 9 bucks. His staff were high pressure and said they found shavings in the pan which did not have red fluid on them. Said there was problems,they coated me 150 bucks to take the tansmission a part and said my torque converter was bad and showed it to me(showed the same one to someone else later). I told them I could not afford a rebuild job and they would not take no for an answer. They kept telling me were here to serve the community. I got railroaded into a credit plan which I had trouble paying.I was having heavy finacial problems at the time and all they cared about were themselves. After it was all done it was 800 dollars which I didn't or could afford. After I drove out the seals were leaking. Gus took me into his office and slapped me for arguing with his staff.
I wrote a letter to the police department on him. Since then I trust nobody. I reported him to consumer affairs and they were told I was quoted the 800 bucks before they took apart my tranny.
That was a lie.
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