- Report: #1063130
Report - Rebuttal - Arbitrate
Complaint Review: Transmissions Northwest
Transmissions Northwest14025 1st Ave S. Burien, Washington USA
Transmissions Northwest Transmission "rebuild" left car in dangerous condition and worse off AFTER I brought it in.. Burien Washington
*Author of original report: Former Manager Sentenced
*Author of original report: Manager claims ownership?
*Author of original report: One last rebuttal
*UPDATE Employee: Response
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Consumer Protection Act violations:
1 Sale by Deception .. bait and switch. Quoted me one price but charged another.
2 Charged above 10% law ... Claimed the job would cost $850. Later demanded $1990.
3 No customer bill of rights posted in lobby.
4 Failed to honor warrantee, Told me to stop blaming them and insisted tranny was fine.
5 When I said I'd have their work fixed elsewhere manager stated "Okay" and walked off.
6 Failed to charge sales tax ...manager put cash in pocket. Receipt has no tracking capability.
When Transmissions Northwest was "finished" my tranny would let out a loud clunk or bang
when I turned on the ignition, put it in gear or when I shifted into 2. It would bog down into
overdrive too early and fail to release until my speed dropped to 15mph.
I have proofe in writing from two (2) certified GM dealerships that not only was my transmission
rebuild not professional but dangerously incompetent. Every bolt was left untightened or missing and every cotter pin was missing and in short time would cause more tranny problems and the front end, including a wheel, to go out of control and even come off. And that's not counting problems we couldn't see inside the tranny without tearing it down. One GM mechanic said there's no way it could all be accidental. In fact two employees who had worked on my car had been fired. I was later told "we don't know what they did or didn't do".
March 1 ... described transmission problem to Transmission Northwest manager. Told it would cost
$850. No paperwork at this point. At this time I was also told there is no such thing as a
rebuilt tranny for sale..mine would need to be rebuilt. That would turn out to be a lie.
March 4...Took my '98 Pontiac Sunfire into shop in Burien. After it was in pieces I was told tranny
was "completely fried" and would be $1990.00 (despite the fact it had been shifting fine). If I
wanted it back I would have to pay $360 diagnostic charge and have it towed.
March 14 ... told job was done. Paid manager and picked up car. Went back to office
complaining 2 plastic hubcap caps were missing. Told manager "no problem".
I turn on car and all the warning lights light up. I notify owner. Manager can't get his scanners
(2 of them) to turn off warning lights but says it's no problem .. "It happens when a new tranny is
installed. It's nothing to worry about."
I go back to office a 3rd time when I discover tranny "clunks" into drive. Manager says "It's fine" and tells me to stop "playing" with it.
I go back to office 4th time when "clunk" gets worse. This time manager says the problem
sounds like "loose tranny mounts" but says "We've worked on your car all morning".
When I question the manager about racket coming from beneath the car he says it's my
motor and is now angry stating "You're trying to find problems. You're trying to blame us. We're
professionals , you're the customer. I've been doing this for 19 years." "You wanted us to
fix your tranny ..we fixed it". I state "I'll go have it fixed". Manager says "Okay" and walks off.
On my way home car is making so much racket, driving awful on freeway and "lugging" into
overdrive and not wanting to release until I drop to 15mph, I'm afraid I'll tear it up. I go to Jet Chevrolet in Federal Way.
Turns out the racket beneath the car is caused by tranny fluid 5 quarts low .. half empty.
Mechanic says the 20 mile drive most likely caused damage to clutch plates, bearings and so on.
The warning lights mean something after all ... The right speed sensor connector had been
broken. More importantly ... the speed sensor inside the transmission was either broken or not
there. Cost to fix: $1100 at least for the 10-hour job plus other problems such as the overdrive issue. Could cost up to $4000 to rebuild.
Transmission NW manager claimed when I first called "there's no such thing as rebuilt
transmissions...you have to rebuild them yourself." I would later discover from Harnish GMC
in Puyallup the owner had lied ... GM had 200 remanufactured trannys for my car with 100,000
mile warranties for $2000.
Gave the new job to Harnish and mechanic stated the following:
Manager was correct about loose tranny mounts ... they were ALL loose and
one (that costs $220) was broken and another's bolt had stripped itself...by weight of transmission jumping around.
Mechanic also states ALL the bolts holding tie-rod and front end together, even the power
steering, were loose or missing and the one last safety net .. the cotter pins were all missing.
Service advisor states it was a matter of time before I would have lost control.
Buying a remanufactured transmission was my cheapest course of action. Rebuilding
Transmission Northwest's work could have cost $4000 for the tranny alone .. PLUS the
other damage, labor and parts for the broken tranny mounts, missing front end parts and so on.
This report was posted on Ripoff Report on 06/29/2013 01:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Transmissions-Northwest/Burien-Washington-98168/Transmissions-Northwest-Transmission-rebuild-left-car-in-dangerous-condition-and-worse-1063130. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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