- Report: #240329
Report - Rebuttal - Arbitrate
Complaint Review: Transnational Bankcard Inc. Aka TNB, Lease Finance Group Aka LFG
Transnational Bankcard Inc. Aka TNB, Lease Finance Group Aka LFG3701 Algonquin Rd Ste 800, / 233 N Michagain Ave Suite 1800 Rolling Meadows/ Chicago, Illinois U.S.A.
Transnational Bankcard, TNB, Lease Finance Group Aka LFG forced to pay monthy lease for a bankcard processor that does not work Rolling Meadows, Chicago Illinois
*Consumer Suggestion: Maybe the lesson here is...
*Consumer Comment: I feel this lady PAIN
*UPDATE Employee: be fair
*Consumer Comment: The Car Analogy
*Consumer Suggestion: There is ABSOLUTELY NO REASON to ever lease this equipment!
*Author of original report: I didn't just fall off the back of a turnip truck!
*REBUTTAL Individual responds: good faith service
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Then I get in contact with Troy with TNB, who first asked why had we not called earlier, to which I expained we have been calling customer service and getting no where.( I do have a busness to run too) He wanted us to call again and try downloading again. Of course it did not work.SURPRISE! We gave Troy a list of names of different customer service reps we had spoken to over the last 8 months and he replied that some of those people are not very smart (OK! so why did I have to call the not so clever people again at your request?)Then Troy asked why we did not have a service and warrany contract. I had no idea what he was talking about and he made it sound as if I should know. I told him I am not a psychic and I don't know all their policys. Troy faxed me a contract for a warranty club with an anual fee of $75 and a monthly fee of $9.75. He said if I don't sign it they won't send me a new machine. (EXCUSE ME!! That is not legal). I verbally agreed over the phone but when I acually read it I got pissed off even more. The warranty contract states " TNB is not responsible for loss, damage or delays.. The risk of loss remains with Merchant at all times..." SAY WHAT? The warany doesn't warrany anything. Why would I sign that.
Now Troy sent out another machine before I faxed back the warranty. He said he would be in trouble for not having the warranty contractand That I would be liable for both machines valued $2500 each. Troy threatened having my bank account deducted for $5000.I sent both machines back.
I was so mad about paying for a product that didn't work I called Lease Finance Group (ph 866-781-0440, fax 888-271-7467) and complained and they said that is not there problem and to call TNB. TNB said they are "not responsible for wireless network coverage". So I'm stuck paying for a product that does not work now and will probalbly never work in my area. I had my bank stop the draft on my account which is collected by LFG.
I contacted the Better Busness Beaureau and complained which lead no where. I also had a lawyer look at it. Now since the lease company is separate from the bankcard company I am basically screwed and have to pay for a wireless card terminal that I do not have and does not work.
I definately do not recomend TNB or LFG. I recomend using a local bank in your city for credit card terminals even if it cost more. They are more likely to give a %$#@ about you. I have small business to run and I am wasting money every month on this lease. So $800 is not alot of money now but after my 4 yr lease is up I will have paid close to $4000 for the emperors new clothes.
This report was posted on Ripoff Report on 03/22/2007 05:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Transnational-Bankcard-Inc-Aka-TNB-Lease-Finance-Group-Aka-LFG/Rolling-Meadows-Chicago-Illinois-60008-3154-60601-58/Transnational-Bankcard-TNB-Lease-Finance-Group-Aka-LFG-forced-to-pay-monthy-lease-for-a-240329. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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