• Report: #1055457

Complaint Review: Transport Connection

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  • Submitted: Fri, May 31, 2013
  • Updated: Fri, May 31, 2013

  • Reported By: Ron — Honolulu Hawaii
Transport Connection
5555 N.E. Trieste Way Boca Raton, Florida USA

Transport Connection Worst customer service ever... Boca Raton Florida

*REBUTTAL Owner of company: Bill and Tom Jones

*REBUTTAL Owner of company: Bill and Tom Jones

*REBUTTAL Owner of company: Ron, you are low-class scum

*REBUTTAL Owner of company: Pictures

*Author of original report: Transport Connection Worst Customer Service ever!

*REBUTTAL Owner of company: RON YOU ARE A DISGRUNTLED CHEAPSKATE

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 It's inconceivable somebody in a customer service role could be so rude to prospective customers. 

I had received several emails (apparently automated) with quotes for shipment of my vehicle.  When he called me, he informed me those aren't accurate.  When I requested clarification, this guy flew off the handle.  I was beside myself at how mad this guy got!  He started insulting me, told me he didn't want my business, then hung up on me.  I know I should've left it alone, but I wanted to voice my displeasure with him and let him know I didn't appreciate being hung up on.  He went off on me!  I'm not easily scared, so I listened while this wack-job continued him tirade, to include threatening to kick my a**. 

Long story short, he's a nut and should be avoided at all costs.  Do yourself a favor and simply Google Bill Avrich.  You'll find out all you need to know about this convicted felon.  Oh, the BBB rates his company as an "F" if you need more proof.  Do your homework, but avoid this clown. 

Cheers


This report was posted on Ripoff Report on 05/31/2013 05:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Transport-Connection/Boca-Raton-Florida-33487/Transport-Connection-Worst-customer-service-ever-Boca-Raton-Florida-1055457. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 5Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Bill and Tom Jones

AUTHOR: Transport - ()

Bill and Tom Jones

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#2 REBUTTAL Owner of company

Bill and Tom Jones

AUTHOR: Transport - ()

Bill and Tom Jones

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#3 REBUTTAL Owner of company

Ron, you are low-class scum

AUTHOR: Transport - ()

Hey pin-head, the bottom line is that YOU are NOT a customer of mine nor will you ever be. I would never give that privilege to low-class scum like you. You are the slimebag here and you can keep up your harassment campaign all you'd like. You'll only get it back in spades. 

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#4 REBUTTAL Owner of company

Pictures

AUTHOR: Transport - ()

Why not show them some better pictures of me? Here...I will post a couple. Even better yet, you meathead, why not simply post YOUR picture and real name? Is it because you are afraid of how people will laugh when they see how your ugliness goes hand in hand with your stupidity?

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#5 Author of original report

Transport Connection Worst Customer Service ever!

AUTHOR: Ron - ()

Bill, 

Between the two of us, there's only one convicted felon.  And I'll bet if you took one guess, you'd probably get that wrong.  For unsuspecting folks who might read this review, I'll do them a service and provide them with some information.  However, there's so much more on the wonderful world of Google.  Take a look and arm yourself with knowledge.

Mugshots.com ID: 1840084

Name: AVRICH, WILLIAM G
Race: WHITE
Gender: MALE
Hair Color: GRAY OR PARTIALLY GRAY
Eye Color: HAZEL
Height: 6′ 0″ (1.83 m)
Weight: 230 lb (104 kg)
Birth date: 7/05/1958
DC Number: M42017
Release Date: 11/05/2007
Release Facility: CENTRAL OFFICE
Custody: CLOSE
Scheduled Termination Date: 3/06/2015
Location: WEST PALM BEACH
Supervision Begin Date: 3/07/2008
Current Status: ACTIVE
Supervision Type: PROBATION FELONY
Stated Residence:
  • Offender is currently under community supervision
 
Remove This Mugshot
Information
Name WILLIAM AVRICH
Location Boca Raton, Florida
Age 50 years
Booking Date 02-19-2009
 

Charges
PHONE CALL/OBSCENE/HARASSING
PROBATION WARRANT
THREATS/EXTORTION/PREJUDICE
VOP/PHONE CALL/OBSCENE/PHONE CALL

http://www.mugshotsonline.com/florida/boca-raton/william-avrich/38456321

http://www.ripoffreport.com/r/transport-connection-bill-avrich/boca-raton-florida-33487/transport-connection-bill-avrich-above-avrich-inc-convicted-felon-bait-switch-re-1003577

This isn't about being a "cheapskate", as you put it.  It's about providing an accurate quote on a shipment and not jacking up the price when we talk on the phone (2nd link above is a similar instance).  You went over the line when you started yelling, threatening to kick my a*s, and generally being unprofessional from a customer service standpoint. 

Your saving grace is Transportreviews.com and your ability to censor negative reviews.  I got it, if you don't like it, you have it removed.  Very slimy.  I've gone back and forth with Transport Reviews to keep my review up for all to see, to no avail.  I won't give up.  I'm not the type to quit when I smell a rat.  That rat has a name.  It is Bill Avrich.  Keep replying and showing your true colors.

For all others, avoid at all costs!  You've been warned...

Regards,

Ron

 

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#6 REBUTTAL Owner of company

RON YOU ARE A DISGRUNTLED CHEAPSKATE

AUTHOR: Transport - ()

Ron, it seems to me that you are yet another disgruntled cheapskate who thinks that this industry is called "name your own price transport" or an open air flea market. You are a pathetically CHEAP slob who forgets that these truckers work hard for a living out on the open road to support their families and you think that they are going to move your piece of junk car for a lousy $.50 on the dollar? Listen to me you jerk, why don't you just go to Costco or Wal-Mart and ask for the "transport department"...tell them that you are a CHEAPSKATE and expect them to arrange your car shipping for 50% off of what everyone else must pay. It's morons like you that ruin this industry and cause the telemarketing boiler rooms to flourish because they love to see empty-headed clowns like you coming. They will tell you what you want to hear...because you are a CHEAPSKATE...and then at the end, they will laugh at you when you ask them for a refund on your deposit after they are unable to find you a carrier who is willing to work for your CHEAPSKATE bid. You stupid jerk. Stop wasting everyone's time and just drive that junk heap yourself. No one who has half a brain will believe your gibberish anyway because once they see my REAL reviews from REAL customers on Transport Reviews, they will see that I am the best in the industry. Idiot.

READ:

Subject: Very pleased
Review: Very easy to deal with. Bill at Transport Connection was great, he got the deal I needed and in the time frame requested. Backwoods Custom Transport picked the Jeep up when they said and delivered it on time with great communication. [ View ]
Rating:
Poster: Gary Causin
Date: 6/7/2013 10:25:00 AM
Subject: gotta use this guy!!
Review: working with bill was as smooth as could be. he is honest, thorough and fair. he is on top of it! this is the second time we have used his company to transport our vehicle. each time he is a pleasure to deal with. bottom line: this is the guy to... [ More ]
Rating:
Poster: mark f
Date: 6/6/2013 7:17:00 PM
Subject: Broker
Review: Top Notch. Great communication. Great phone contact. Gave details of Broker responsibilty and had truck lined up with in a few days. First truck could not carry due to vehicle being to low on the front end. second truck lined up after I removed bumpe... [ More ]
Rating:
Poster: Jerry Little
Date: 6/3/2013 12:30:00 PM
Subject: Ca to tx
Review: Bill kept you informed about where he was at with finding the transport for your car and he found a great company that transported my montero sport from ca to tx. [ View ]
Rating:
Poster: Tiffany
Date: 6/2/2013 1:52:00 PM
Subject: New York to Carbondale Co
Review: If you want honesty and transparency you've found the right guy. Bill is the owner and handles all arrangements himself. I had a difficult 2 part connection that required a local carrier on the distant end. Bill put it all together and had the right ... [ More ]
Rating:
Poster: Paul
Date: 5/29/2013 1:33:00 PM
Subject: Satisfied Customer Again
Review: I orginally contacted Bill a few years ago to have a car transported from NJ to AZ where my son was attending college. Since all went like clockwork then, I contacted Bill again to have the car shipped back to NJ once he graduated. Again, the whole... [ More ]
Rating:
Poster: Angela Smith
Date: 5/28/2013 11:23:00 AM
Subject: Car delivery
Review: I purchased a car in Charleston SC and needed it delivered to Atlanta GA. I can say without any doubt that the experience was flawless. The vehicle was picked up and delivered on time,the pricing was fantastic and the customer service was impeccable.... [ More ]
Rating:
Poster: rk
Date: 5/28/2013 9:15:00 AM
Subject: Chandler, AZ to East Hampton, NY - Great Job!
Review: After getting the run around (including a $400 increase in price quote) from another company, I called Bill at Transport Connection since his reviews were universally strong. Based on reading some of his comments posted to the review site (great/hi... [ More ]
Rating:
Poster: HS
Date: 5/27/2013 10:40:00 PM
Subject: Great 1st time experience
Review: This was my 3rd used car purchase, the last 2 being from a local dealership 11 yrs ago. This being my first eBay auto purchase as well as it being from out of state and sight unseen we were nervous. I'm very happy to say that Bill's part in the proce... [ More ]
Rating:
Poster: Dave
Date: 5/26/2013 1:50:00 PM
Subject: Amazing customer service
Review: I contacted Bill at around 12am his time not knowing the email sent me his personal phone number. At first he was grouchy as we all would be getting woken up by your phone because someone wants a quote for their car. After explaining that I didn't kn... [ More ]
Rating:
Poster: Ryan Larkin
Date: 5/25/2013 11:54:00 PM
Subject: Everything was Great
Review: I've shipped many times before with other people. This was the least expensive amount I've ever had to pay. I was very happy with the service, the timing and the cost. Would absolutely use again. [ View ]
Rating:
Poster: Karin
Date: 5/23/2013 12:22:00 PM
Subject: FL to KS transport
Review: We purchased a truck in Florida for my husband to use upon his return from Afghanistan and then had to work out shipment to Kansas City. My husband had submitted our bid through a bidding system of some sort and I proceeded to get inundated with doze... [ More ]
Rating:
Poster: Suzanne
Date: 5/21/2013 10:46:00 PM
Subject: Bill Avrich Transport Connection
Review: Bill at Transport Connection did an excellent job of explaining his service and what he does. He spent nearly 30 minutes explaining everything to me since it was my first timr. After one day he found a truck driver and got everyone on the phone for ... [ More ]
Rating:
Poster: Austin McLaen
Date: 5/20/2013 7:32:00 PM
Subject: Highly reliable and professional
Review: I spent a lot of time contacting a variety of auto transport companies and getting quotes to have my car shipped from Florida to California. From my first phone call with Bill Avrich, I could tell that he was professional and honest. After I got my i... [ More ]
Rating:
Poster: Samantha
Date: 5/20/2013 11:01:00 AM
Subject: Haul
Review: I received prompt engagement and tracking for a pick up/haul of a vehicle from a rural area of Kentucky. I was able to coordinate directly with the hauler after a short call. The process worked well. [ View ]
Rating:
Poster: kevin phillips
Date: 5/19/2013 5:10:00 PM
Subject: Great and on time!
Review: I would recommend, got my car there on time. Driver (Shawn) called ahead and let me know when it was coming. Pick up when they said and delievered when they said! No problems! [ View ]
Rating:
Poster: Cheri
Date: 5/18/2013 7:46:00 PM
Subject: Transport Connection
Review: I Highly recommend Bill. He provides expert advoce on the shipping process. After I gave the green light to find a truck within 24 hours he put me in touch with a carrier via conference call. The carrier was top notch with great equipment and experie... [ More ]
Rating:
Poster: David L
Date: 5/18/2013 7:35:00 AM
Subject: All good
Review: Although price was hefty, I was in a bind and it was very busy time of year for moving car from FL to CT. Bill went above and beyond to find a transporter to take my car and deliver it in a timely manner. Drivers were clean cut and courteous a... [ More ]
Rating:
Poster: Linda Mortensen
Date: 5/16/2013 8:20:00 AM
Subject: OUTSTANDING SERVICE
Review: My review for Transport Connections could be summed up with two words, "TWO HOURS" that's how "short" it took to find a carrier. Not two weeks or two days, just two hours to get my car, which will be picked up on 5/18, schedul... [ More ]
Response: No more fishing with dynamite. I have since gone nuclear and find that plutonium-based atomic bombs work much more effectively. [ view ]
Rating:
Poster: JD
Date: 5/16/2013 12:20:00 AM
Subject: Great experience
Review: I went into this process thinking it would be a major headache but Bill was absolutely incredible. Not only was he very punctual and accommodating, he was able to lower the initial price by 150 dollars. The customer truly comes first with this compa... [ More ]
Rating:
Poster: Andrew
Date: 5/15/2013 4:41:00 PM
Subject: Transport of my 2006 Cadillac CTS
Review: My experience was really quick and easy! Bill got the job done within an hour! He found a company to transport my vehicle with in the hour of speaking with him and my car was picked up the very next morning. The Carrier: Ground Force One driver Ans... [ More ]
Rating:
Poster: Gwen
Date: 5/14/2013 11:53:00 AM
Subject: transport
Review: My car arrived early and in one piece. My order number was 43724 and it is completed. I don't know what else to say but I have to make this longer or they won't accept it. [ View ]
Rating:
Poster: Debbie
Date: 5/14/2013 10:56:00 AM
Subject: Excellent
Review: The whole experience was very smooth with Bill. I was worried that the car won't get picked up on time. But it worked out fine and the car was actually delivered earlier than expected. Very happy with the experience and highly recommend transport con... [ More ]
Rating:
Poster: sush
Date: 5/14/2013 2:40:00 AM
Subject: real deal
Review: I listed my car for transport with another company and after 2 days, they wouldnt even return my call. I contacted Bill at Transport connection and got my transport set up while on the phone with me. Bill is the real deal. He is easy to get a hold of... [ More ]
Response: Non-compensated review. Customer checked box by mistake. [ view ]
Rating:
Poster: rjThis reviewer reports they were or plan to compensated for posting this review.
Date: 5/13/2013 11:13:00 PM
Subject: Awesome service
Review: Bill knows his stuff, he's a smart, reliable, and overall good guy. Took me roughly 15 minutes to finish my order with him. The mover came in to pick up my car in 2 days and only took him 4 days to get from Oklahoma to northern California. He too was... [ More ]
Rating:
Poster: Marcus
Date: 5/13/2013 9:48:00 PM
Subject: Our Difficult Situation - Easy Solution
Review: This was the first experience we had transporting a vehicle. Bill came in with the lowest quote off the bat, but said (like every other company did) for the price,we could only get the car to Los Angeles instead of Santa Maria. Not ideal, but okay.... [ More ]
Rating:
Poster: Jeff
Date: 5/13/2013 7:41:00 PM
Subject: TRANSPORT OF CAR FROM NJ TO FL
Review: I would highly recommend Transport Connection to anyone looking to move their vehicle to another state. The driver was clean, courteous, on time and driving a clean and dwell maintained truck. The delivery was on time, and in the same condition it ... [ More ]
Rating:
Poster: JOHN P. HACALA
Date: 5/13/2013 12:24:00 PM
Subject: Transport of vehicle from TX to WA
Review: This move was during a very traumatic time and I could not drive my vehicle home myself,across country with my two small children alone. So many companies thacontacted or that contacted me were just untrustworthyand pushy . Bill was up front and hone... [ More ]
Rating:
Poster: Rolanda Kirkwood
Date: 5/13/2013 10:46:00 AM
Subject: Transport Connection
Review: Transport Connection was very responsive, always available any time I needed to speak to someone. The car was picked up in the range of dates that were originally given. It was dropped off without any damage. The cost was a little high but worth i... [ More ]
Rating:
Poster: Jill
Date: 5/13/2013 8:26:00 AM
Subject: Toyota 4Runner
Review: This is the second time I have used Transport Connection. The experience was even better the second time around. Bill is very knowledgeable and gets the job done fast. I would not think of using anyone else. [ View ]
Rating:
Poster: Bryan
Date: 5/13/2013 7:30:00 AM
Subject: car moving
Review: Nice work, delivered ahead of time and clean Driver was very nice great work Thanks a lot [ View ]
Response: Non-compensated review. Customer checked box by mistake. [ view ]
Rating:
Poster: ramakrishna reddyThis reviewer reports they were or plan to compensated for posting this review.
Date: 5/12/2013 8:27:00 PM
Subject: No unpleasant surprises
Review: Bill helped me with shipping my wife's Chevy Tracker from Tybee Is., GA, to Denver, CO, last November. The year before, I had used another transport co. for the same trip in reverse. Because of that experience, I was wary of "lowball" quo... [ More ]
Rating:
Poster: Frank Bessinger
Date: 5/12/2013 7:51:00 PM
Subject: Bill was awesome
Review: The process was very transparent, right from price quote to scheduling the pick up, Bill was right on top!! His communication, transaction and follow up were very professional. I would definitely use his services in the future and would recommend hi... [ More ]
Rating:
Poster: Madhu
Date: 5/12/2013 6:58:00 PM
Subject: Excellentt and Knowledgeable Service
Review: Having used several other carrier brokers for the same route in previous years, I had my very best experience dealing with Bill Avrich who was both knowledgeable and provided excellent reliable service at a reasonable cost. [ View ]
Rating:
Poster: John Price
Date: 5/12/2013 6:28:00 PM
Subject: Transport Connection
Review: Bill did it again! I'm a repeat customer because I enjoy customer service. Bill had a task ahead of him with my truck. First it was an oversized truck,..second it was heavy. Third it was coast to coast and there were 4 snow storms predicted on ro... [ More ]
Rating:
Poster: Christoper
Date: 5/12/2013 5:05:00 PM
Subject: Service
Review: I am very grateful to have been connected to Bill at Transport. He helped me deal with the logistics of moving my car during a very difficult time in my life. I had no doubt that he would come through, and it gave me a great sense of relief. And, as ... [ More ]
Rating:
Poster: Mary C.
Date: 5/12/2013 12:18:00 PM
Subject: TRANSPORT CONNECTION GETS IT DONE!
Review: BILL AVRICH of Transport Connection is a man that GETS THINGS DONE. I had originally booked with another company to find a transporter going from south Texas to Washington state. I had given them 6 weeks to find me an auto carrier, but was getting ab... [ More ]
Rating:
Poster: Brian
Date: 5/12/2013 10:53:00 AM
Subject: Amazing Service
Review: I called Bill on a wednesday after dealing with two other companies which had been completly lying to my face. as soon as i called Bill he knew exactly what was wrong and told me to just sit tight and he will have a truck for me ASAP. i waited only 2... [ More ]
Response: Non-compensated review. Customer checked box by mistake. [ view ]
Rating:
Poster: JustinThis reviewer reports they were or plan to compensated for posting this review.
Date: 5/10/2013 8:56:00 PM
Subject: Stand up experience
Review: I called and emailed Bill the owner after having read a lot of his reviews (Bill's record of service is immaculate) including the negative ones (they are few and far between, I noticed), and I must say, Bill is one stand up gentleman. He was extremel... [ More ]
Rating:
Poster: Joanie
Date: 5/7/2013 7:31:00 PM
Subject: Shipping My Accord
Review: Bill provided excellent service and a clear honest approach to the move. I will use his company again. The hauler he used were friendly honest drivers. My car arrived ahead of schedule and in excellent condition. [ View ]
Rating:
Poster: Jon B
Date: 5/4/2013 2:44:00 PM
Subject: Very happy
Review: Car arrived one time. It arrived dirty but that is to be expected. No Knicks, dents or dings. I would recommend this company and I will use them again. [View ]
Response: William, it was a pleasure shipping your 2013 Porsche Boxster. As you know, Transport Connection is the official transporter for Champion Porsche in Pompano Beach, FL. [ view ]
Rating:
Poster: William L
Date: 5/5/2013 1:22:00 PM
Subject: REVIEW
Review: CONSIDERING HOW UNETHICAL MOST BROKERS ARE IN THIS BUSINESS, I WAS PLEASANTLY SURPRISED WITH THE HONESTY AND INTEGRITY OF MR. BILL AVRICH OF TRANSPORT CONNECTION AND WILL USE HIM AGAIN. [ View ]
Rating:
Poster: r, boccaccio
Date: 5/2/2013 10:39:00 PM
Subject: Transport Connection
Review: Bill did a great job setting up my car shipment, and the drivers he used were friendly and efficient. [ View ]
Rating:
Poster: Christine
Date: 5/2/2013 6:49:00 PM
Subject: Transport conneciton
Review: As usual, Bill came through with a great shipping transaction and got my car picked up and delivered in the time i needed. Thanks again Bill. [ View ]
Rating:
Poster: Joshua
Date: 5/1/2013 2:23:00 PM
Subject: f250 cali to RI
Review: had a f250 truck that i needed moved from california to rhode island and because of location in hills nonr of the transporters wanted to go there, bill at tranport connection got it done. [ View ]
Rating:
Poster: mark thompson
Date: 5/1/2013 7:26:00 AM
Subject: Porsche Delivery Review
Review: Bill was great to deal with and his communication throughout the entitre process was excellent. Truck driver was courteous and professional and the car was perfect when it arrived. [ View ]
Rating:
Poster: Vincent C
Date: 4/25/2013 4:42:00 PM
Subject: Excellent and up front service
Review: Bill was prompt and very organized. Contact was immediate and he did exactly what he said he was going to do and how it proceeded from start to finish was exactly how he explained it. Awesome service and I'd highly recommend him to broker any of your... [ More ]
Rating:
Poster: David Iverson
Date: 4/25/2013 4:31:00 PM
Subject: A GREAT MOVE!
Review: Thanks Bill! Bill made a stressful event into a sane and organized move. I needed to move my new Camry from South Florida to a rural area in Northeast Pennsylvania. Bill was able to find a courteous and diligent trucker who as able to delive... [ More ]
Rating:
Poster: Bob
Date: 4/25/2013 3:23:00 PM
Subject: Easy, quick, and wondeful
Review: When I talked to Bill he was definitely the most knowledgeable of all the brokera I talked to. He offered me a great price and followed through. My car ended up being picked up 2 days before the day I had planned, but it was OK. The trucking service ... [ More ]
Rating:
Poster: Zaira Joseph
Date: 4/25/2013 2:00:00 PM

 

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