- Report: #223287
Report - Rebuttal - Arbitrate
Complaint Review: Transworld Entertainment - FYE, STRAWBERRYS, SAM GOODY, WAREHOUSE, SUNCOAST, RECORDTOWN
Transworld Entertainment - FYE, STRAWBERRYS, SAM GOODY, WAREHOUSE, SUNCOAST, RECORDTOWNROBINSON MALL Robinson Township, Pittsburgh,, Pennsylvania U.S.A.
Transworld Entertainment - FYE, STRAWBERRYS, SAM GOODY, WAREHOUSE, SUNCOAST, RECORDTOWN FRAUD THEFT & HOLIDAY SCAMS FROM FYE STORES PUTTING UNAUTHORIZED CHARGES ON YOUR DEBIT & CREDIT CARDS & REFUSING TO REFUND ripoff Robinson Township, Pittsburgh Pennsylvania *EDitor's Suggestions on how to get your money back into your bank account!
*Consumer Comment: This Happened to Me Too
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to name a few. They are located in major malls all over. They sell CD's, DVD's etc.
My experience was with the "FYE" Store in Robinson Mall in Robinson Township, PA. I went to this FYE STORE to buy a CD for my son for Christmas. This was on November 22nd. (2006) I paid with my debit card. I recently received my bank statement and noticed that again TWO DAYS LATER THEY DEBITED MY ACCOUNT AGAIN FOR THE SAME PURCHASE! Naturally I contacted FYE in Robinson Mall and asked them to refund my money and they told me that they received an email about this problem and they were aware that customers were being double billed and that "CORPORATE" would handle it.
Of course this did not happen. I contacted the store again when this was not done and got the same excuse. So I called "Corporate". They told me that it is a "CHAINWIDE PROBLEM" and THERE IS NOTHING THEY CAN DO ABOUT IT. TO CONTACT MY CREDIT CARD COMPANY. I proceeded to tell them that they cannot help themselves to money in my account without authorization and they flat out did not care, nor would they do anything about it!
PLEASE check your credit card statements and bank statements if you have purchased anything from these retailers! This is obviously how they make their profits. Especially this holiday season! Fortunately I check my statements. Unfortunately I did not get my money back YET. I will have to go to my bank and file an dispute against them. Then wait about 60 days to get my money back. I don't know about you but I work and don't have extra time (or money) to waste. Not to mention I don't trust that they won't pull something like this on me again.
If you have had Fraudulent purchases placed on your account from any of these retailers, call their Corporate Headquarters. You can also call: 1-800-540-1242. That is the "Corporate" number. Press "0" and ask for Sales Audit. I spoke to MaryLou. Her boss "George X7749" who won't even acknowledge my call.
PASS THIS ON TO MAKE EVERYONE AWARE!
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
This report was posted on Ripoff Report on 12/01/2006 01:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Transworld-Entertainment-FYE-STRAWBERRYS-SAM-GOODY-WAREHOUSE-SUNCOAST-RECORDTOWN/Robinson-Township-Pittsburgh-Pennsylvania-15205/Transworld-Entertainment-FYE-STRAWBERRYS-SAM-GOODY-WAREHOUSE-SUNCOAST-RECORDTOWN-FR-223287. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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