criticism
  • Report: #627064

Complaint Review: Travel Around the World Inc & Grupo Mayan

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  • Submitted: Wed, July 28, 2010
  • Updated: Fri, February 18, 2011

  • Reported By: Markm — bixby Oklahoma United States of America
Travel Around the World Inc & Grupo Mayan
13876 south west 56th suite 262 Miami, Florida United States of America
  • Phone: 866 553 2933
  • Web:
  • Category: Resorts

Travel Around the World Inc & Grupo Mayan Timeshare tradein program total Fraud Miami, Florida

*General Comment: Mayan Palace Timeshare Scam

*Author of original report: No response from Donald Tolis at Travel Around the World

*REBUTTAL Owner of company: travel around the world outstansding services

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Travel around the World Inc as a third party broker of timeshare resales for Grupo Mayan Resorts, has defrauded my 80 year old mother.  She bought a timeshare unit from Grupo Mayan in Mexico, and was told her two timeshare weeks in Florida would be traded in and purchased from Travel around the World, and the purchase price was to be credited against the sale of the Grupo Mayan timeshare.  The purchase price was credited, but the actual purchase and transfer of the florida timeshares was never completed by Travel around the World.  They have dragged their feet on this, have kept telling my mother more documentation is required, cashed her resort transfer fees that she paid them, and still nothing has changed.  When they answer the phone, they tell her that they are walking over to "accounting" as we speak to get the transaction completed...but nothing happens.

This report was posted on Ripoff Report on 07/28/2010 09:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Travel-Around-the-World-Inc-Grupo-Mayan/Miami-Florida-33175/Travel-Around-the-World-Inc-Grupo-Mayan-Timeshare-tradein-program-total-Fraud-Miami-Fl-627064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 General Comment

Mayan Palace Timeshare Scam

AUTHOR: janie78j - ()

You are not the only one on this. There have been many complaints against TATW Incorporated, especially because the company, along with Mayan Palace timeshare resorts and Playa Grande/Grand Solmar, is over promise and under-deliver. That means the make lots of promises, but none of them are satisfactorily accomplished. The most common complaint is that the sales representatives at the resort offer a trade-in to the potential buyers, being TATW Incorporated the intermediary company to sell their old timeshare, but most of them end up owning two timeshares, since their old timeshare was never sold.  Another complaint is that the transfer fees are very high, and they start from $1800. After giving the first payment, more fees will be requested to the original owners, but the timeshare transfer will never be consummate. Costumer service is lousy, and people never receive answers from the company, only excuses. Don't give up and fight to get your money back, don't let them get away with it.

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#2 Author of original report

No response from Donald Tolis at Travel Around the World

AUTHOR: Markm - (United States of America)

My complaint against Travel Around the World is not a feeble attempt by a competitor to slight Travel Around the Worlds image.  My mother and I are legitimate owners of Grupo Mayan timeshares that were promised by Travel Around the World that our 2 weeks of florida timeshares would be purchased by Travel Around the World.  We have contacted Mr. Don Tolis per the previous rebuttal to no avail.  The phone operators at Travel Around the World stated they were having "phone network problems and unable to reach Don Tolis, but they would have him call us back.  This has not happened.  My email is (((Redacted))), my name is Mark and my mothers name is Juanita M..and her email is (((Redacted))).  Our next step is to take this up with the Florida Attorney General under the legal statute of predatory practices against the elderly if we cannot get this resolved in the near future.



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#3 REBUTTAL Owner of company

travel around the world outstansding services

AUTHOR: antoine - (Canada)

Hello and to whom it may concern

My name is Donald Tolis, and I am director of operations for Travel Arouind The World, our compagny is in existence since 8 years and we have performed over 10,000 transfers since, in the last 2 years our compagnie growth as more than doubled, we have had several cases over the years that have involved a human error factor, we do have a lot of employees, but our clients get in touch with us and we get the matter resolved always without fail to our customer satisfaction , as described in earlier post it rip off reports,

As for the person who filed the report with regards to his 80 years old mother transfer associated with her purchase in Cancun Mexico that has not been finalized, please contact me Donald Tolis at Travel Around The World and I will do my outmost to get this matter to a satisfactory outcome,

I do not have anyway way to find a record of the person who filed with the complaint with Ripp off report as their are no names or contact info from the person who  posted that report,

We beleive it could even be our competitors efforts to try to discredid our compagnie reputation, as we are leaders in this very competative industry.

So I again appeal to the person who as filed the report to contact me personnaly at the following number or by email listed below

866 553 2933

donaldtolis@tatwinc.com

 

Kind Regards 

Donald Tolis

Director of Operations

Travel Around The World

 

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