In July of 2010, my wife and I bought a time share from Mayan Palace, Riviera Maya. Their sales pitch was that we could trade in our current time shares that we own as down payment for theirs. We signed an agreement to have Travel Around the World Inc (TATW, Inc) act as the agent for the transferr of titles for our current timeshares.
Shortly after, we received a call from TATW asking for us to send requested documents to get the transfer started and a fee of over $1500. We complied. A few months later, (November 2010) we received another request for notorized documents. We complied.
In March of 2011, we received notice from one of timeshares that the maintainence fee was due. I contacted TATW about the transfer timeline. I was told that we were working with the Mexicans and they were slow but that the paperwork was in the hands of the closing agent. I was forced to pay that maintainence fee of over $300.
I was receiving emails from another timeshare which I owned so I called them and was told that no one has contacted them regarding the sales of my unit with them.
I have been calling TATW over a period of months trying to get them to transfer the titles and kept getting the same response that we were dealing with the Mexicans and they were slow. Finally, around April or May, I received a call from an agent in Florida asking about my timeshare in Park City, if it was for sale and that he had a buyer. I called TATW and asked about that property and was told it was still with the closing agent so I told them I may have a buyer. Thinking back on that, I believe that whole deal was a scam because TATW took my Park City timeshare off of the transfer process eventhough I did not tell them to. TATW told me that the process of transferring title would have to start over again.
In July of 2011, I received another maintainence fee for another timeshare and so I called TATW again, but this time they told me that the title transfers had been completed but they weren't sure. That was a lie. The person I spoke to was Lourdes. I told her about the maintainence fee told her their company was responsible to pay this since it has been almost a year. I emailed a copy to her with a semiassurrance that they would pay the fee. On August 1st, I received a second notice for payment of maintainence fee so I again called TATW and complained to Daniel, whom I have spoken to several times in the past. He did not want to talk to me and told me to call back when Lourdes was there. Naturally when I called back Lourdes was not there. I asked to speak to the closing agent in charge of my account. I was refused that information. I asked to speak to the person in charge of that office, I was told by Daniel that he was. He refused to speak anymore and referred me to Lourdes.