• Report: #1035875

Complaint Review: Travel Guard / Chartis

  • Submitted: Mon, March 18, 2013
  • Updated: Wed, March 20, 2013

  • Reported By: Advocate For The Public — Idaho Internet
Travel Guard / Chartis
Internet United States of America

Travel Guard / Chartis Chartis AIG Many other online sites with complaints, and their website is no better than buyers' experiences with them, Internet

*Consumer Suggestion: Website and customer service helpful

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Their site is intentionally confusing when you try to determine the real differences between the actual 'packages' offered, then they try to get you to buy 'add ons', but the site jumps around until it defaults to the packages, for you to buy !   The worst part is when you start to read the 'fine print' .  You then begin to understand the exclusions that many other people complain about, as Travel Guard / Chartis' excuses for not paying on the policies !  

I went back to my travel agent today.  She (25+ yrs. experience) had exactly the same problems determining the actual coverage, then was unable, as an agent, getting the policy purchased, for me. 

Yeah, I know.  I, finally did get smart, and said "forget it".  She agreed . . . .

Try this link for an industry listing . . and remember, BUYER BEWARE, with any of them ! 

http://www.ustia.org/find-a-member/member-directory.aspx 

This report was posted on Ripoff Report on 03/18/2013 06:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Travel-Guard-Chartis/internet/Travel-Guard-Chartis-Chartis-AIG-Many-other-online-sites-with-complaints-and-their-web-1035875. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Website and customer service helpful

AUTHOR: Anne S - ()

I've used Travel Guard for years and their website always seems user-friendly to me. Their call center has also been extremely helpful in explaining plan differeces. One thing I found insightful is to read the description of coverage closely. I see this page on their website... it helped me... http://www.travelguard.com/new_to_travel_insurance/?LangType=1033
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