• Report: #763235

Complaint Review: Travel Services

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  • Submitted: Wed, August 10, 2011
  • Updated: Fri, November 04, 2011

  • Reported By: John — Beaumont Texas United States of America
Travel Services
45 Hardy Ct. Gulfport, Mississippi United States of America

Travel Services Northwest Travel Services Hawaii Vacation Scam Gulfport, Mississippi

*Consumer Comment: Travel Services, Gulfport, MS Review

*Consumer Comment: No Office

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An ad ran in our local paper classified that read:  2 Roundtrip Airfares to Hawaii $199.00 Each Leave Houston.  

The $199.00 is a LIE!  With tax, I wrote a check for $430.00 payable to Delta Airlines.  Heres the problemthe $199.00 should have read $599.00 each, after the airlines adds all their fees to it.  I was originally told that I could stay in Hawaii for 3 nights and stay at any hotel; however, after they received my money, I was mailed the literature that stated that I have to stay a minimum of 7 nights and can only choose from 3 hotels.  Called Delta and they have no record of ever receiving the check.  The company that sold me the tickets took the funds directly out of my checking account via an electronic transfer.  The man that sold me the tickets was David Bennett who worked for Travel Services/Northwest Travel Services located in Gulfport, MS.  When I purchased the tickets, Mr. Bennett said if I had any questions in the future to feel free to call him any time.  He never once told me that this purchase was nonrefundable.  I left him messages every day for a month and he never returned my phone call.  A month later, I called and talked to Art Thomas who said hed see what he could do in refunding my money and I never heard from him again.   I have found out that this company is not BBB approved.  So, dont get ripped off as I did.  Do your traveling with a travel agency that is BBB approved and NEVER do business with Travel Services or Northwest Travel Services located in Gulfport, MS.  They are a SCAM!!!

This report was posted on Ripoff Report on 08/10/2011 09:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Travel-Services/Gulfport-Mississippi-39507/Travel-Services-Northwest-Travel-Services-Hawaii-Vacation-Scam-Gulfport-Mississippi-763235. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Travel Services, Gulfport, MS Review

AUTHOR: Hawaii_Lover - (United States of America)

Sorry things have not worked out for you using Travel Services out of Gulfport, MS.  We've had good experiences with Art from Travel Services over the last 7 years.  Negotiation is sometimes required, but we were always presented with good options from which to choose.  We learned about the $199 deal through the newspaper also and like you discovered how it's not the real cost to fly.  However, nothing was hidden about the deal and we are no longer charged for base airline fare for flying to HI.  It has saved us $500 to $700 dollars on airfare per trip.
 
Generally the service they provide meets expectations with a few niceties thrown in such as complementary greeting and concierge service at the airport and champagne in the hotel room.
 
Regarding non-refundable - our draft itinerary in bold letters always says the deal is non-refundable. This is no different than other discount travel agencies we've used, nor with the individual airlines and several of the 4 and 5 star resort hotels.  Art has been able to accommodate changes of schedule after we've booked through them.
 
Do we use Art every time? No, but we usually give him an opportunity to do the booking because he's proven the ability to plan a good vacation and has a great deal of knowledge he will share on when and where to go, things to do, etc; because he's been to most of the places he books several times.  I have no experience working with or information on David Bennett.
 
The one recommendation I'm a little shaky about trying is flying on Spirit Airlines. Art reports good experiences and uses them all the time, but too many people are complaining, making me nervous about flying over multiple hops.
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#2 Consumer Comment

No Office

AUTHOR: Paul - (U.S.A.)

There is no office in Gulfport MS with that name.  And if you actually think you are getting airfare for 199.00 to Hawaii and back, you are too stupid for words
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