Like thousands of victims of Travelbridge, I was cheated by Travelbridge's Austin office on October 6, 2001. I realized that I was cheated immediately when I lugged into Travelbridge's web site. In December 2001, before the settle agreement between The Texas Attorney General and Travelbridge, Travelbridge and I made an agreement that Travelbridge will issue a refund to me. This agreement was signed by Travelbridge's vice president, Peter Vincent at Travelbridge's headquarter in Scottsdale Arizona. Since December 2001, I have been contacting Travelbridge for the refund. However, so far, I have received nothing; worse yet they refuse to refund me money now.
In the past seven months the single Travelbridge representative I have been dealing with directly is Jeremy Detweiler. The following is a list of main records of our phone conversations showing Jeremy Detweiler's ugly performance when he was keeping cheating me all the time.
On January 25, 2002, after I waited for about one month to receive the refund, I called Jeremy Detweiler and he told me that the refund would be issued in one to two weeks. That never happened.
On February 22, 2002, I called Jeremy Detweiler and he told me that our accounting was busy and was not able to process my refund.
In the time period of March through early of April of 2002, I called Jeremy Detweiler many times requesting the refund. One time Jeremy Detweiler leaked to me that their accounting was working on the settlement with the Texas Attorney General. I went to the Internet and found the details on the settlement. According to the settlement, I was qualified to be included in the settlement. I did not choose to be included in the settlement because I have had an agreement with Travelbridge regarding the refund before the Texas agreement. At that time Jeremy Detweiler also told me I'd better go with my own agreement. The essential question I was asking in that time period was what date Travelbridge would refund my money.
On April 4, 2002, I called Jeremy Detweiler for the date for Travelbridge to refund my money. Jeremy Detweiler told me that he had to talk to Mr. Peter Vincent, the VP of Travelbridge who signed the agreement. I demanded to have Mr. Vincent call me the next day and tell me the specific date. That never happened.
On April 15, 2002, I called Jeremy Detweiler for the same demand. Jeremy Detweiler's answer on that date was Mr. Vincent said my refund should be processed by the same time as the final date of the Texas settlement, which was June 30, 2002. Believing Jeremy Detweiler's promise, I quit to call Jeremy Detweiler in May and June, 2002 and waited anxiously to see the refunding to happen by June 30, 2002. During one of our conversations, Jeremy Detweiler ever commented that I was a very patient customer among so many customers involved in the settlement that he was dealing with, However, what happened to me at the end of June?
On July 2, 2002, for the first time ever, Jeremy Detweiler returned my phone call and told me the following. He told me that the Travelbridge sales company was dissolved at the end of April and the only way for me to get the refund is to go back to my credit card company and have them dispute the charge. I was shocked by his message at that time. Nevertheless, I did talk to my credit card company twice and request them to help me get the refund. However, my credit card company told me they are not able to dispute the charge simply because the agreement was signed more than six months ago. I was cheated on October 6, 2001 by Travelbridge and I was continuously being cheated by Jeremy Detweiler and Travelbridge in the past six months.
Now Jeremy Detweiler has moved his office and changed his position heading the Travelbridge. I don't understand as an immigrant from China that, in USA a country with sound legal system, such a company and business owner, like Jeremy Detweiler, can rob my money and still run normal business.
To clean the great name of USA in the world as a country with democracy, human rights and laws, I hope all the victims of Travelbridge including me can be helped in punishing Travelbridge and its representatives like Jeremy Detweiler.
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