• Report: #124534

Complaint Review: Traveler Advantage, Auto Advantage, Trilegiant Corp

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  • Submitted: Mon, December 27, 2004
  • Updated: Wed, July 09, 2008

  • Reported By:Diamond Bar California
Traveler Advantage, Auto Advantage, Trilegiant Corp
P. O Box 1042 Trumbull, Connecticut U.S.A.

Traveler Advantage, Auto Advantage, Trilegiant Corp Ripoff Deceptive credit card charges for useless service Trumbull Connecticut

*Consumer Comment: On the Bleeding Edge of Fraud

*UPDATE Employee: not fraud

*UPDATE EX-employee responds: Not Fraud

*Consumer Comment: It could very well be fraud, Joy...

*Consumer Comment: It could very well be fraud, Joy...

*Consumer Suggestion: This is not fraud it may be deceptive BUT IS NOT FRAUD

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I was recently ripoffed by a company which goes by several names. It operates out of Connecticut. So I decided to contact Attorney General's office, they suggested that I should write to them. Here is the letter I wrote to them. If any one of you have been ripoffed of by this company I encourage you to please write to Attorney General.


Attorney General
State of Connecticut
55 Elm Street
Hartford, CT 06106 December 27, 2004

Dear Attorney General,

I am writing this letter to inform you that a scam could be perpetuated by a company operating out of Connecticut. I hold a MasterCard by a bank known as Orchard Bank. In an October-November statement I noticed a charge of $89.99 and $99.99. I was surprised to see this charge since I had not signed up for any services. The charges were made by a company going by the name TLG*JUSTFORME and TLG*TRAVEL ADV. I called my credit card company and informed them about the charges. They in turn asked me to call these companies individually and get them to credit me for those charges. I called both of these companies, they told me that I had sign something in the mail and because of it they had charged me the money. I insisted that I had not signed up for anything. After some time they relented and agree to give credit and gave me some confirmation numbers. Meanwhile I decided to go on the Web and look for consumer forum and see if others had the same experience as I did. I found Web site www.ripoffreports.com. On that site several people had written that they were defrauded by the same company. Several people had written that initially they give you the credit and every now and then they will sneak in the charge on the credit card. So I decided to keep vigil on my credit card statement. I have an online access to my statement. I went online and looked at my current statement and see a charge of $99.99 by a company called Auto Advantage. Of course I have never heard of them or signed up for anything like that. So I called up my credit card company and found out that it is the same company as the previous one. I called up this new avatar of Travelers Advantage and got extremely indignant with the sales rep and told them that they were running a scam and I was about to inform authorities about their activities. They promptly issued a credit for it with some confirmation number. I called my credit card company and demanded that they issue me the credit right away, which they did (only after I accused them of being the part of the scam).

I think this is modus operandi. Orchard Bank (issuer of credit card) sent us a refund check of $2.50 for two or three months explaining that it was for the gas purchases we had made on our credit card. In the fourth month they sent another check which looked exactly like the one they had sent previously for the gas purchase refund. Apparently this check had some writings in a very small letters which they think authorize them to charge their customers for some useless services for $89.99 and $99.99. Unaware of this small writings we cashed the check thinking it was for the gas purchase refund and got stuck with these charges. I think my credit card company is in hand and glove with Travelers Advantage and its many incarnations. I would appreciate it very much if you could investigate these companies and take appropriate action as soon as possible. Meanwhile I am going to post this letter on www.ripoffreport.com and encourage others to write to you. I am enclosing my October-November and December statement with this letter. My contact information is at the end of this letter.

Sincerely Yours,

Prem
Diamond Bar, California
U.S.A.

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CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 12/27/2004 01:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Traveler-Advantage-Auto-Advantage-Trilegiant-Corp/Trumbull-Connecticut-06611/Traveler-Advantage-Auto-Advantage-Trilegiant-Corp-Ripoff-Deceptive-credit-card-charges-f-124534. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

On the Bleeding Edge of Fraud

AUTHOR: Jeff04240 - (U.S.A.)

I have had this done to me recently, by the same scam artists (Trilegiant). For all of you who keep saying to read the fine print, back off. You don't have to cash the check for them to automatically enroll you in their programs.

I received one of those little checks 3 months ago, read the fine print, and promptly shredded it. 2 months late, I saw a charge for 149.99 for an Autovantage membership. At first, I wasn't sure what this was all about, but I called, and I spoke with a woman who told me that I had cashed a check they sent me, and that I had been enrolled in their program for 2 months.

I am not stupid. Nobody just sends you a check for $5 for no apparent reason. I did not cash the check. The woman kept insisting that I had. I became very aggravated, and told her that she was to reverse the charge and cancel my membership. 5 Days later, I got another check. This one was from Shoppers Advantage, another one of Trilegiant's scumsucking companies.

This may not be fraud in most cases, but I believe it to be fraud in my case. I have contacted the BBB, and my credit card company to be taken off marketing lists.
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#2 UPDATE Employee

not fraud

AUTHOR: Lynn - (U.S.A.)

Very well addressed, Joy. As an employee, I must state that it is very NERVE WRACKING that people do not read what they sign. Let's face it... nothing is for FREE in this world. It clearly states on the checks (both front & back) that by signing it you are agreeing to a 30-day free trial. You are right, many companies use this form of solicitations. I received a $5.00 check once from AT&T that automaticlly switched my phone service to them. If you recieve a check & are not sure what is for, research it first. There is a 1-800 # on the back. Call to inquire what it is for. The representative will explain to you that it is a promotional offer to try their services. By cashing or depositing the check you agreeing to try a 30-day free trial. You have the right to cancel at anytime. If you do not cancel, your account will automaticlly be billed. They do not have ANY of your information unless you cash that check. That is a legal doctument allowing the bank to release your information to them.
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#3 UPDATE EX-employee responds

Not Fraud

AUTHOR: Paul - (U.S.A.)

I agree with Joy, as an ex employee of Orchard Bank she is absolutely right that every credit card company out there uses these 3rd party vendors and makes millions of dollars monthly selling their services directly and indirectly.

I have seen the checks they send out and on the back of the check ion regular print (not fine print) it says by cashing or depositing this check you will be enrolling in a service which you will be billed $XX.XX if you receive any check from your credit card BUYER BEWARE it only takes a moment to read the check and see what is going on.

I agree it is a little sleazy but it is not fraud, because you are given the information in writing before you cash the check..

Joy also gave good advice in calling all of your credit card companies and asking to be taken off any solicitation marketing in or out outside of the company
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#4 Consumer Comment

It could very well be fraud, Joy...

AUTHOR: Boobala - (U.S.A.)

It sounds to my like Orchard Bank and its cronies at Auto Advantage, Traveler's Advantage et al intend to deceive decent customers like Prem by pretending to offer a merely alleged and possibly non-existent "service" of which there's no proof Prem ever ordered. Furthermore it sounds like the cronies are trying to deprive Prem of his property to the tune of $89.95 in the process. Combined, these facts, if proven, would constitute fraud. In any case the facts as related by Prem are not "far from fraud" as you assert.

You assume too much in your obnoxious responses, Joy - what the hell's wrong with you?

Ed P.
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#5 Consumer Comment

It could very well be fraud, Joy...

AUTHOR: Boobala - (U.S.A.)

It sounds to my like Orchard Bank and its cronies at Auto Advantage, Traveler's Advantage et al intend to deceive decent customers like Prem by pretending to offer a merely alleged and possibly non-existent "service" of which there's no proof Prem ever ordered. Furthermore it sounds like the cronies are trying to deprive Prem of his property to the tune of $89.95 in the process. Combined, these facts, if proven, would constitute fraud. In any case the facts as related by Prem are not "far from fraud" as you assert.

You assume too much in your obnoxious responses, Joy - what the hell's wrong with you?

Ed P.
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#6 Consumer Suggestion

This is not fraud it may be deceptive BUT IS NOT FRAUD

AUTHOR: Joy - (U.S.A.)

The merchants you are listing above are called 3rd party merchants of your credit card provider every bank has this and in order to aviod it DONT CASH THE LITTLE CHECKS CAUSE IF YOU READ THE SMALL PRINT IT CLEARLY STATES BY CASHING THIS YOU ARE ENROLLING IN TLG BUYERS ADVANTAGE CTS MAGAZINE'S, TLG SHOPPERS ADVANTAGE ECT.......THERE ARE 1000 OF THESE COMPANIES AND THEY DO NOT KNOW YOUR CREDIT CARD NUMBER THERE ABLE TO SOLICT TO YOU BECAUSE YOUR CREDIT CARD COMPANY VISA/MASTERCARD/AMEX/DISCOVER WAMU/CHASE/BOA/CITIBANK SHARES YOUR PHONE NUMBER AND/OR ADDRESS AND YOU EITHER ANSWERED THE CALL TO AGREE TO THE SOLICTAION OR CASHED ONE OF THOSE DECEPTIVE CHECKS..... CONTACT THE MERCH AND THEY WILL TELL YOU THE EMAIL ADDRESS PROVIDED WHEN AGREEMENT WAS MADE TO EXCEPT SOLICTATION..... AND TO STOP THE CALLS, CALL YOUR CREDIT CARD COMPANY AND OPT OUT OF MARKETING EASY AS THAT. DONT GET ME WRONG I AGREE ITS DECEPTIVE BUT IM SICK OF YOU PEOPLE WITH NO TIME USING THIS WEBSITE TO GIVE THE MEANING OF FRAUD FOR THINGS THAT ARE FAR FROM FRAUD..... AND IF YOU WOULD TAKE THE TIME TO REVIEW YOUR STATEMENTS AND DISPUTE IT THE FIRST MONTH THEN THE MERCH WILL CREDIT YOU BUT WHEN THE MERCH HAS BILLED YOU FOR 90 DAYS HOW DO EXPECT PEOPLE TO BELEIVE YOU DIDNT AGREE TO CHARGE BUT HAVENT CALLED ALREADY......
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