- Report: #814856
Report - Rebuttal - Arbitrate
Complaint Review: Travelers Advantage US Bank
Travelers Advantage US Bank6 High Ridge Park. Stamford, Connecticut United States of America
Travelers Advantage US Bank Elite Excursions,Trilegiant Corporation,Travelers Advantage US Bank Billed my credit card 24.99 recurring monthly, even though I never registered or signed up with them. Stamford, Connecticut
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after calling the customer service number from their web page, and again being asked for a membership number and not having one, I was able to enter 999999999, then wait on hold for about 20 min then it hung, it did let me through their automated attendant watchdog.
I called back, eventually a body came on the line I said I could not login to their website as I had no member number, they transferred me to a recording who said welcome to "travelers advantage" who asked me for a member number, which I received from the previous operator at elite excursions, I entered my member number, waited on hold and was hung up on.
calling back to customer service a woman named Laura answered after about 20 min. on hold, she said this was a promo from US Bank whereby I would receive a 40.00 visa card for an initial charge of1.00 to try their services. I explained i never received materials or an offer of a 40.00 Visa card she offered to cancel the recurring charge but not to refund any money thus billed for the past several months to my credit / debit card. I am in the process of having the bank reverse the charges completely but it is a tedious and long process. Per their website you can try and reach them at "If you're having Web site problems, getting an error message, or just can't complete a transaction, call us toll-free at 1-877-259-2691 tech support ; we're available from 9 a.m. to 11 p.m. EST, 7 days a week or email us for Technical Support."
This is a Rip off company and there are several complaints on the web about their practices, just google Elite Excursions and or Travelers Advantage.
This report was posted on Ripoff Report on 12/28/2011 11:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Travelers-Advantage-US-Bank/Stamford-Connecticut-06905/Travelers-Advantage-US-Bank-Elite-ExcursionsTrilegiant-CorporationTravelers-Advantage-US-814856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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