• Report: #155531

Complaint Review: Travelocity - American Airlines

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  • Submitted: Tue, August 30, 2005
  • Updated: Sat, September 10, 2005

  • Reported By:Dubuque Iowa
Travelocity - American Airlines
Www.travelocity.com Nationwide U.S.A.

Travelocity & American Airlines Ripoff Consumers for financial benefit off hurricane Katrina Internet

*Consumer Comment: forgot to include Karen in the STUPID CLUB

*Consumer Comment: forgot to include Karen in the STUPID CLUB

*Consumer Comment: forgot to include Karen in the STUPID CLUB

*Consumer Comment: forgot to include Karen in the STUPID CLUB

*Consumer Comment: get off your Pony, Peter

*Consumer Comment: I agree with Karen of Forest Hills

*Consumer Comment: What Were They Going To Do?

*Consumer Comment: Insurance is an option for a REASON!

*Consumer Comment: Resolved - total refund within 30 days

*Consumer Comment: I have a question Jodi...

*Consumer Comment: Peter, you are a retard

*Consumer Comment: Cannot believe the criticism

*Consumer Comment: What is wrong with you ?!!!??!!!

*Consumer Comment: update - nobody is helping us

*Author of original report: They changed the dates

*Consumer Suggestion: A Different Approach

*Consumer Comment: You can't be serious !!??!

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Travelocity is refusing to budge on their cancellation policy for a travel package to New Orleans Sept 8 - 12 even though New Orleans is 80% underwater, 20 feet in places, no electricity and certainly no place anybody would want to spend vacation.

I do understand I did not take out travel insurance on the package, but in a catastrophic situation, I think they could be a little more gray on their policy and not penalize us financially for something that is totally out of our control.

I'm not canceling because of personal reasons, the place is uninhabitable. I am being ripped off to the tune of $582 in cancellation fees to NOT go where the news is telling even the people that live there, DON'T COME BACK for a least a week. New Orleans will not be ready for tourists in 10 days. It's sickening that anyone would financially benefit from this disaster.

Jodi
Dubuque, Iowa
U.S.A.

This report was posted on Ripoff Report on 08/30/2005 04:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Travelocity-American-Airlines/nationwide/Travelocity-American-Airlines-Ripoff-Consumers-for-financial-benefit-off-hurricane-Katri-155531. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 17Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

forgot to include Karen in the STUPID CLUB

AUTHOR: Jodi - (U.S.A.)

didn't think there was more than one person in the world besides Peter that doesn't understand a CONTRACT. if you can't provide your end of the deal, there is NO DEAL. nobody took "pitty" on me. they could not charge me a penny because my booked travel plans to New Orleans could not happen. plain and simple. I cannot believe these stupid responses, you people must be internet trolls.
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#2 Consumer Comment

forgot to include Karen in the STUPID CLUB

AUTHOR: Jodi - (U.S.A.)

didn't think there was more than one person in the world besides Peter that doesn't understand a CONTRACT. if you can't provide your end of the deal, there is NO DEAL. nobody took "pitty" on me. they could not charge me a penny because my booked travel plans to New Orleans could not happen. plain and simple. I cannot believe these stupid responses, you people must be internet trolls.
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#3 Consumer Comment

forgot to include Karen in the STUPID CLUB

AUTHOR: Jodi - (U.S.A.)

didn't think there was more than one person in the world besides Peter that doesn't understand a CONTRACT. if you can't provide your end of the deal, there is NO DEAL. nobody took "pitty" on me. they could not charge me a penny because my booked travel plans to New Orleans could not happen. plain and simple. I cannot believe these stupid responses, you people must be internet trolls.
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#4 Consumer Comment

forgot to include Karen in the STUPID CLUB

AUTHOR: Jodi - (U.S.A.)

didn't think there was more than one person in the world besides Peter that doesn't understand a CONTRACT. if you can't provide your end of the deal, there is NO DEAL. nobody took "pitty" on me. they could not charge me a penny because my booked travel plans to New Orleans could not happen. plain and simple. I cannot believe these stupid responses, you people must be internet trolls.
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#5 Consumer Comment

get off your Pony, Peter

AUTHOR: Jodi - (U.S.A.)

"This situation is solely the fault of the complainer"

are you seriously claiming that hurricane Katrina was my fault? you are clearly a nad. you don't need to purchase trip insurance in a situation where they cannot provide their end of the deal, nad. also, don't presume you know my intentions for further travel plans as you are a nad. I would love to sit here and call you all kinds of probably appropriate names, but I won't. this time.
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#6 Consumer Comment

I agree with Karen of Forest Hills

AUTHOR: Peter - (U.S.A.)

This situation is solely the fault of the complainer here, as she is the one who willingly declined purchasing the insurance on her tickets. Unfortunately, because the airline was generous to help her out THIS TIME, this woman will continue to decline travel insurance every time in the future, and whenever something goes wrong will cry RIP OFF again. Cheapskates like her always try to get something for nothing, and if they succeed at it one time, they will EXPECT IT every time!
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#7 Consumer Comment

What Were They Going To Do?

AUTHOR: Cory - (U.S.A.)

What were they going to do? Book it 2 years from now. Dumb.
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#8 Consumer Comment

Insurance is an option for a REASON!

AUTHOR: Karen - (U.S.A.)

You are EXTREMELY lucky that Travelocity took pity on your lack of ethics.

Why should the travel agency lose because you didn't purchase insurance?

Shame on you.
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#9 Consumer Comment

Resolved - total refund within 30 days

AUTHOR: Jodi - (U.S.A.)

This issue has been resolved via Travelocity Consumer Relations Department. I would suggest going this route with them rather than using their Customer Care 800# which is outsourced. Thank you to all who agreed with me on this. I will probably use Travelocity in the future.
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#10 Consumer Comment

I have a question Jodi...

AUTHOR: Robert - (U.S.A.)

Did you pay for this trip with a credit card? If you did, you may get some allowance from the issuer. A check-card is not the same. If you did use a CC, contact the issuer and explain the situation to them. They will more than likely be able to charge-back Travelocity and refund your money. Since no civilian aircraft is flying into NO, and the authorities are not allowing anyone to enter the city, this seems like a fairly reasonable request on your part. See everyone? I really am a nice guy. Good luck Jodi.
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#11 Consumer Comment

Peter, you are a retard

AUTHOR: Jodi - (U.S.A.)

Peter - stop responding to my post as you have nothing useful to say except to call me cheap and ungrateful. neither is true. name calling is not helpful and seriously immature. I am heartsick for those suffering, and trust me, if I get my stinking money back from TRAVELOCITY, I will have money to donate to them. tell us all how much you have donated, bet it's a BIG FAT ZERO. and, Travelocity did not "break their rules," they changed their policy to accommodate people like me who, because of Katrina, they CANNOT provide me their end of the contract. they really have no choice. in the end it will be my credit card company that will do the work for me, and I have all the policy information to contest any cancellation penalties on my card. my continuance in this post is now only to say Travelocity's customer service sucks. you better get your McDonald's uniform in the laundry, Peter, it's getting late.
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#12 Consumer Comment

Cannot believe the criticism

AUTHOR: Sheila - (U.S.A.)

Jodi, I simply cannot believe the people saying you are out of luck because you did not purchase trip insurance. You make a deposit and it is usually not refundable because it is difficult to rebook a hotel room, airline seat, etc. at short notice.

This is DEFINITELY NOT the case. The last thing New Orleans needs now is a plane full of tourists touching down (assuming the airlines would even fly which is doubtful). The hotel is most likely under water and the staff evacuated.

Yes, it is sickening that anyone would try to financially benefit from this disaster and that is exactly what travelocity, the hotel and airline are doing.

To some of us, $582 is a great deal of money. Jodi deserves this money back with an apology for her troubles. I understand that many people have lost everything in this disaster and life will not be the same for them for many years, if ever. That said, Jodi did NOT cause Katrina or in anyway contribute to the devastation. She is perfectly within her rights to demand her money back.

Jodi, kick butt! I am with you 100%
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#13 Consumer Comment

What is wrong with you ?!!!??!!!

AUTHOR: Peter - (U.S.A.)

They already broke their own rules once to satisfy you, by changing the dates. You should count your blessings and be grateful for that, especially seeing as how you were too cheap to buy insurance on your tickets. But noooo ... not only are you considerably ungrateful, but also you want to soak them for more and more of their generosity until you get exactly what you want! People like you who feel that they are entitled to everything and that rules do not apply to them make me sick!! Furthermore, I think it is disgusting of you to be making such a huge deal over this while victims of the hurricane which oh-so-inconvenienced your trip are now homeless and penniless. How about directing your fiesty aggression toward helping those truly in need, and let this petty issue go?
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#14 Consumer Comment

update - nobody is helping us

AUTHOR: Jodi - (U.S.A.)

I have nothing else to report except that these blood suckers are wanting only to suck money out of people to line their pockets. Travelocity sucks and at this point I think American Airlines does too.
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#15 Author of original report

They changed the dates

AUTHOR: Jodi - (U.S.A.)

They changed the dates of the Hurricane Katrina Cancellation Policy and my travel dates are now covered. BUT, they are bucking me on my cancellations charges because I canceled in the a.m. on the 30th and the policy change was posted at 5 p.m. I've already talked to American Airlines and they have assured me it's the travel dates that they look at and not the date/time canceled. However Travelocity is telling me it's the airline that is enforcing the cancellation fees. I have Travelocity Consumer Relations working with me to resolve my situation. Cory, thanks for your suggestion.
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#16 Consumer Suggestion

A Different Approach

AUTHOR: Cory - (U.S.A.)

If AA isn't flying into NO, you might have something there. Since the airline is not providing the service you contracted for it's on them. You might try that approach. Travelocity can't provide hotel either. Just a thought.
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#17 Consumer Comment

You can't be serious !!??!

AUTHOR: Peter - (U.S.A.)

You took a gamble by not buying insurance on your ticket, probably because you were too cheap to do so. There is no reason why the airline should refund your ticket since you willingly CHOSE TO DECLINE the insurance. The airline is in no way responsible for natural disasters (i.e., Hurricane Katrina) as obviously they have no control at all whatsoever over such events. Methinks you are just trying to blame the airline for your cheapness and irresponsibility.
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