• Report: #359425

Complaint Review: Travelocity

  • Submitted: Tue, August 05, 2008
  • Updated: Wed, February 18, 2009

  • Reported By:Columbus Ohio
Travelocity
www.travelocity.com Internet, U.S.A.

Travelocity Charged us a 20% commission on hotel booking. Internet

*Consumer Comment: Hotel made a mistake

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Several months ago, my wife and I booked a hotel in Portsmouth, NH via Travelocity. The price was $183.72. Given the time of year and the location, that price, though a bit high, made sense to us.

The morning we left the hotel (which was late July, 2008), the hotel also printed us a bill for $156.16 as our receipt. The difference was $27.56, or a surcharge by Travelocity of over 17.6%.

After returning from our vacation, we called Travelocity to ask what the difference was for. The rep quickly said, without any information to back up his statement, that we had "incidental fees" added to our hotel bill, assuming that the hotel bill was larger than the Travelocity price had been.

We had no incidental fees, and we shared that fact with the person.

The Travelocity "service" person then said that we must have been upcharged by the hotel, again positioning himself with the assumption that the hotel bill was larger than the Travelocity price had been.

We told Travelocity that our hotel had provided us with a receipt that was nearly 20% less than we paid Travelocity for our room. Travelocity refused to refund us a dime. We will address this instead through our credit card company.

What a screw job from Travelocity. I will never use them for hotel or flight, or rental, ever again. From now on, if at all, I'll use them only to learn airfares, then I'll go directly to the airline website and book online there, screwing Travelocity out of the surcharge they put on flights.

Matt, aka Suhey - the franchise guy
Columbus, Ohio
U.S.A.

This report was posted on Ripoff Report on 08/05/2008 11:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Travelocity/Internet-/Travelocity-Charged-us-a-20-commission-on-hotel-booking-Internet-359425. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Hotel made a mistake

AUTHOR: Stevied - (Afghanistan)

Travelocity buys blocks of rooms at a wholesale rate, and then marks that up to you. The hotel was mistaken in showing you how little the wholesale they got from Travelocity for your room. But remember, Travelocity buys hundereds of hotel nights from that chain, and passes the savings onto you, while keeping some of it for their profit.
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