- Report: #1074085
Report - Rebuttal - Arbitrate
Complaint Review: Travelocity
TravelocityInternet, Select State/Province USA
Travelocity I ended up paying $929.80 for a round trip ticket from Detroit,MI to Denver,CO, when the original price was $302.80. Internet
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I booked a roundtrip airfare from Detroit, MI to Denver, CO for $302.80. My daughter had an emergency c-section and I wanted to change the date of my trip. I knew there would be a penalty involved. I called Travelocity and changed my ticket date. When I returned home, I received a bill from my credit card for $302.80, $40.00 and $587.00. My emails from Travelocity were still showing that I had the original trip scheduled.
I called Customer Service and spent a total of 25 minutes on the phone. They then removed the trip from my account and sent me these figures: Old Fare: $302.80 New Fare: $689.80 Fare Difference: $387.00 Change Fees: $200.00 Travelocity Fees: $40.00 Total Reissue amount: $627.00
Another 30 minutes was spent on the phone with customer service to no avail. I had to pay $929.80 for roundtrip airfare to Denver, CO from Detroit, MI.
In my opinion, nobody ever receives satisfaction when speaking with Customer Service. Travelocity's website that deals with changing flights, stated a policy that differed from what I was hearing from Customer Service. I am very disappointed with Travelocity and am trying to spread the word so that other people don't have to suffer.
This report was posted on Ripoff Report on 08/08/2013 07:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Travelocity/Internet-Select-StateProvince/Travelocity-I-ended-up-paying-92980-for-a-round-trip-ticket-from-DetroitMI-to-DenverC-1074085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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