• Report: #1074085

Complaint Review: Travelocity

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  • Submitted: Thu, August 08, 2013
  • Updated: Thu, August 08, 2013

  • Reported By: Patty — Farmington Hills Michigan
Travelocity
Internet, Select State/Province USA

Travelocity I ended up paying $929.80 for a round trip ticket from Detroit,MI to Denver,CO, when the original price was $302.80. Internet

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 I booked a roundtrip airfare from Detroit, MI to Denver, CO for $302.80.  My daughter had an emergency c-section and I wanted to change the date of my trip.  I knew there would be a penalty involved.  I called Travelocity and changed my ticket date.  When I returned home, I received a bill from my credit card for $302.80, $40.00 and $587.00.  My emails from Travelocity were still showing that I had the original trip scheduled. 

I called Customer Service and spent a total of 25 minutes on the phone.  They then removed the trip from my account and sent me these figures:  Old Fare:  $302.80   New Fare:  $689.80   Fare Difference:  $387.00   Change Fees:  $200.00   Travelocity Fees:  $40.00  Total Reissue amount:  $627.00

Another 30 minutes was spent on the phone with customer service to no avail.  I had to pay $929.80 for roundtrip airfare to Denver, CO from Detroit, MI. 

In my opinion, nobody ever receives satisfaction when speaking with Customer Service.  Travelocity's website that deals with changing flights, stated a policy that differed from what I was hearing from Customer Service.  I am very disappointed with Travelocity and am trying to spread the word so that other people don't have to suffer.


This report was posted on Ripoff Report on 08/08/2013 07:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Travelocity/Internet-Select-StateProvince/Travelocity-I-ended-up-paying-92980-for-a-round-trip-ticket-from-DetroitMI-to-DenverC-1074085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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