On 1/03/06, I booked a trip via Travelocity to travel from San Francisco to Honolulu on 5/2 and on 5/06/06 from Honolulu to Los Angeles and on 5/08 from Los Angeles to San Francisco via United Airlines. I paid $1408.88 with my credit card. I received an e-mail from Travelocity that they could not confirm this trip. My credit card was charged immediately for $1408.88.
I kept searching my e-mail for confirmation and checking "my stuff" for confirmation. I called the customer service of Travelocity the week on 1/31 gave my trip ID#. The customer representative could not find my trip, put me on hold for about 20 minutes and the phone was disconnected.
On 2/06/06, I called the customer representative again at Travelocity, gave my trip ID and once again was told that they could not find my travel arrangements leaving out of San Francisco to Honolulu on 5/2. I was put on hold again for 20 minutes and my call was re-directed back to the main menu.
I spoke with a new customer representative, Victoria Hagan, gave her my trip ID# and she also could not find any confirmation for 5/02/06. In between being placed on hold while she checked with United Airlines, I asked to have a refund of my $1408.88. I informed Ms. Hagan that this did not make sense to pay so much money for a trip that was never confirmed. I told Ms. Hagan to cancel this "unconfirmed" trip as I would take my money and make a new arrangement.
I was placed on hold again and after an hour of being on the phone was informed that I would not get my money back but would have a credit of 699.00 per person with United Airlines per Otto Rios, supervisor (Travelocity) and United Airlines' supervisor. I was told that I would be charged $130. per person for the cancelation. Ironically, I was blamed for canceling an unconfirmed trip. I was told by Ms. Victoria Hagan that United Airlines (I never received a confirmation from United as well) had the confirmation and it was my responsibility to have checked with the airlines. I was told to write a letter to consumer relations who would investigate my complaint and would be in a position to give me a refund.
I faxed a letter to Consumer relations at Travelocity, with supporting documentation, i.e. e-mail from Travelocity saying that the trip was not confirmed, a copy of my credit card statement showing that I had been charged $1408.88. I gave them my e-mail address, day & evening phone numbers. This was faxed on 2/07/06 and 2/08/06.
I contacted Travelocity again by phone on 2/13/06 and was told to write a new letter with the same documentation. I was also told that it may take 10 days before someone from the Consumer Relations would get back to me. I faxed a new letter on 2/13/06. I still have not heard any response from Consumer Relations. This is an outrage.
What should have been a anniversary celebration in Honolulu/ california is turning into a nightmare. I'm not sure what else to do!