Dear Sir and Madam,
On 11.11.2011 I reserved and purchased 12 tickets (using my local bank issued credit card) in the direction Singapore - Los-Angeles - Singapore from travelocity.com and received a confirmation email from them with e-ticket numbers and all other required information. Then I checked the airlines (www.united.com) website where I could see my e-tickets.
Today morning I received an email from travelocity that my reservations were cancelled because they couldn't reach me by phone to verify some information. The time they called me was 12.06 am and I couldn't answer their call, because I was sleeping. They called me once and according to them it was enough to cancel the reservation.
I called them several times to find out what the problem was. First, I talked to someone from customer's service. She told me if the transaction (payment) was made then the money would be refunded in whole without any charges within 24 hours after my call and she recommended us to consult someone from their Revenue Protection Department. The lady from the latter informed me that I wasn't charged any amount of money because my reservations were cancelled.
Then I decided to check my local bank whether it was true or not. My local bank staff told me the transaction was approved and my money was already transferred to that company.
In their next email I was informed that the refunds could take time up to 30 days.
I have to buy tickets urgently. These tickets were supposed for the students from my school to travel and visit some universities in the west coast of the US in December 2011.
Because of their fault I can't buy tickets until I receive the money back. I don't know when it can happen. Even when I get the money, I will have to purchase tickets with a significant increase in price because of the time I am losing now.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder
Author of www.ripoffrevenge.com
PO Box 310, Tempe, Arizona 85280