• Report: #183613

Complaint Review: Travelocity

  • Submitted: Mon, March 27, 2006
  • Updated: Sat, April 01, 2006

  • Reported By:Longview Texas
Travelocity
3150 Sabre Southlake, Texas U.S.A.

Travelocity Las Vegas Travelocity Problem NO CUSTOMER SERVICE Southlake Texas

*Consumer Comment: well "Jared'

*Consumer Comment: Awwww Somebody cant take critiscm... typical

*Consumer Suggestion: SOME PEOPLE HAVE NO BUSINESS WORKING CUSTOMER SERVICE....

*Consumer Suggestion: SOME PEOPLE HAVE NO BUSINESS WORKING CUSTOMER SERVICE....

*Consumer Suggestion: SOME PEOPLE HAVE NO BUSINESS WORKING CUSTOMER SERVICE....

*Consumer Suggestion: SOME PEOPLE HAVE NO BUSINESS WORKING CUSTOMER SERVICE....

*UPDATE Employee: Who cares what any of you think

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I recently booked a trip to Las Vegas through Travelocity. I have to admit their prices were the best but if you book with them you better hope NOTHING goes wrong. They say they guarentee your trip will be exactly what is promised but that was SO wrong.

We booked a flight and hotel with this trip for 5 people. There was one group of 3 and one group of 2. Our hotel was "The Renaissance". We went to check in and the first group (my parents) had no problems checking in and got what was promised from Travelocity. They got a room with a "quality view" and a king bed. When we went to check into our room we were told there were no more king rooms and we could not check into a double bed room because only 2 people are allowed in those rooms and we were booked for 3 people.

They said they had suites but they cost 80 more a night. When we booked our rooms with Travelocity we were promised a room with a view that could hold 3 people. When we got to the hotel they didnt have that. I then called travelocity who "promises to make it right" and talked to a man named "Max". "Max" talked to the front desk employee and asked her if they had a suite available. She said they did but it was on a smoking floor and we had asked for a non smoking room. "Max" then asked to talk to me and asked if a smoking room would be ok. I asked if we could see the suite and see if it had a strong odor and then call him back.

I asked if we decided it was okay would Travelocity cover it and he said "Yes, travelocity made the mistake so we will cover it". At that point I was very happy with Travelocity and hung up the phone. When we got to the room we decided it would be okay to stay there even though it was in no way a "quality view" room like had been promised. We moved our stuff into the room and called Travelocity back. I told the new person the situation and she then told me "No we will NOT cover anything like that". After arguing with her on the phone as best as I could (she did not speak much english)we were told Travelocity would not cover the room, we were on our own and as far as she knew we were lying about talking to another employee who said they would cover it. I told her to check the records for a conversation with "max" and she said there are no records of any conversation and there are over 100 maxs who work there. I told her "max" had talked to the front desk clerk and the clerk would verify that. She just kept saying that she didnt believe we ever talked to anyone in the first place. I asked for her name and she said "Sandra" which I know she is 1 of 100's of "Sandras" just like "Max". I asked "what about the guarentee?" and she said "What guarentee?".

We asked for a manager and after waiting 30 more minutes on the phone we got ahold of "Catherine". She told us to pay for the room, get a receipt and when we get home fax them a receipt and they might pay for it. At this point we had already been through SO much with them. We were called liars and had conversations disappear. I didnt trust them to ever pay for the room so eventually we went to the front desk and talked to them. We told the desk clerk about what happened and asked her if she would write something down saying she talked to a travelocity employee. She then went to ask her manager if she could do that and came back saying instead of writing something up they will just give us the suite for the night for free and change rooms the next night when more rooms were available.

The hotel was GREAT. They were so friendly and I would recommend that hotel to everyone. However, travelocity was TERRIBLE. They lie about their "guarentee" and have "customer service" people who can barely speak english and are rude and unhelpful. My parents were willing to switch rooms with us but I didnt want to make them change rooms. The fact is we were promised a certain type of room and didnt get it. What made it even worse was being called a liar and told we were "on our own" when a "guarentee" is supposed to be involved. If you are going to Vegas, by all means stay at "The renaissance" but don't book with travelocity.

Meredith
Longview, Texas
U.S.A.

Click here to read other Rip Off Reports on Travelocity.com

This report was posted on Ripoff Report on 03/27/2006 10:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Travelocity/Southlake-Texas-76092/Travelocity-Las-Vegas-Travelocity-Problem-NO-CUSTOMER-SERVICE-Southlake-Texas-183613. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

well "Jared'

AUTHOR: Ruth - (U.S.A.)

Clearly by your response JARED customer service is not high on your list of your guarantee, do you realize how many of us MORONS that travel alot , would now think about not traveling with you, your comapny should be proud, you just showed that you false advertise, I think these people, judging by JUST YOUR RESPONSE CAN NOW SUE YOU FOR FALSE ADVERTISING ( remember your little knome guy, that promises great customer service and guarantees?)
If you hate these morons so much,(I might add without the MORONS you would have no paycheck)you should no tbe in customer service at all dealing witht he public, and I think JARED, I might forward this page to the headquarters of your company, so the higher ups can see what a great customer service rep you are!
If this is an example of the treatment your clients receive, and you know this web site gets a lot of hits, so you probably blew more customers off than you realize by being a moron yourself and posting that stupid rebuttal.You just might find yourself in the unemployment line, but thankyou becuase now my family will never book through your company, afterall, YOU JUST REPRESENTED THEM WITH YOUR REBUTTAL.
There are tons of people now, potential clients that now see what they are going to be up against in case something goes wrong, and you spared us that frustration, good job jared , I think I will forward this to the headquarters of your comapny I am sure they can figure out who you are!
For the poster: get a statement and an attorney and nab these guys show an attorney this post and find the slimiest one you can, you at least deserve your money back.If the hotel won't give you a statement the attorney can verify it if you remember the employees name at the hotel.
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#2 Consumer Comment

Awwww Somebody cant take critiscm... typical

AUTHOR: Meredith - (U.S.A.)

Is someone a little disgruntled. I guess with the amount of calls coming into the office about how terrible Travelocity is... who can blame you? Your response is typical of a employee there except you seem to speak english. Oh and did you see your companys stock today? It's down over 2 percent today and the cons of owning this stock "Shares are being heavily sold by financial institutions. Neutral for a large company like TSG. One or more analysts has modestly decreased quarterly earnings estimates for TSG. Negative" Yeah... your company is doing GREAT and it won't matter if you lose a few... hundred... customers. Also, not only will I not be traveling with travelocity anymore, I wont invest with them either. I dont think I'm the only one. HEY but thanks for proving me right!
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#3 Consumer Suggestion

SOME PEOPLE HAVE NO BUSINESS WORKING CUSTOMER SERVICE....

AUTHOR: Sherri - (U.S.A.)

Jared seems to be one of them. I personally have doubts that he works for Travelocity..comes across more like a bored teenaged troll.

I stopped using Travelocity a long time ago, not because of the Customer Service, but because their prices were really not competitive. Also, when I fly, I usually upgrade to Business or First, which is done more easily on my own. As far as hotels, if you call directly, they usually have unadvertised deals, especially for frequent travelers. It is better to self-book, because you have more control over the situation. Hotels are far more likely to try to please you than they are likely to try to please Travelocity.
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#4 Consumer Suggestion

SOME PEOPLE HAVE NO BUSINESS WORKING CUSTOMER SERVICE....

AUTHOR: Sherri - (U.S.A.)

Jared seems to be one of them. I personally have doubts that he works for Travelocity..comes across more like a bored teenaged troll.

I stopped using Travelocity a long time ago, not because of the Customer Service, but because their prices were really not competitive. Also, when I fly, I usually upgrade to Business or First, which is done more easily on my own. As far as hotels, if you call directly, they usually have unadvertised deals, especially for frequent travelers. It is better to self-book, because you have more control over the situation. Hotels are far more likely to try to please you than they are likely to try to please Travelocity.
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#5 Consumer Suggestion

SOME PEOPLE HAVE NO BUSINESS WORKING CUSTOMER SERVICE....

AUTHOR: Sherri - (U.S.A.)

Jared seems to be one of them. I personally have doubts that he works for Travelocity..comes across more like a bored teenaged troll.

I stopped using Travelocity a long time ago, not because of the Customer Service, but because their prices were really not competitive. Also, when I fly, I usually upgrade to Business or First, which is done more easily on my own. As far as hotels, if you call directly, they usually have unadvertised deals, especially for frequent travelers. It is better to self-book, because you have more control over the situation. Hotels are far more likely to try to please you than they are likely to try to please Travelocity.
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#6 Consumer Suggestion

SOME PEOPLE HAVE NO BUSINESS WORKING CUSTOMER SERVICE....

AUTHOR: Sherri - (U.S.A.)

Jared seems to be one of them. I personally have doubts that he works for Travelocity..comes across more like a bored teenaged troll.

I stopped using Travelocity a long time ago, not because of the Customer Service, but because their prices were really not competitive. Also, when I fly, I usually upgrade to Business or First, which is done more easily on my own. As far as hotels, if you call directly, they usually have unadvertised deals, especially for frequent travelers. It is better to self-book, because you have more control over the situation. Hotels are far more likely to try to please you than they are likely to try to please Travelocity.
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#7 UPDATE Employee

Who cares what any of you think

AUTHOR: Jared - (U.S.A.)


I work for Travelocity and I have read so many boards with a bunch or whiners saying we ripped them off when it is their own fault.

We here are tired of you morons that don't get your way and say you will not use and tell all your friends (which you probably don't have any.)Well we are still in business.

So let me sum this up you idiot moron travelers if you don't like us go somewhere else that is one less moron traveler to deal with and pass this message along I Dare You.
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