• Report: #132831

Complaint Review: Travelocity

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  • Submitted: Fri, February 25, 2005
  • Updated: Sun, April 24, 2005

  • Reported By:Colman South Dakota
3150 Sabre Drive Southlake, Texas U.S.A.

Travelocity Ripoff still trying to get refund Southlake Texas

*Consumer Comment: Thanz you for the tip I'm facing the exact same situation

*Author of original report: Travelocity refund It took 60 days

*Consumer Comment: Welcome to my world

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My husband and I have been trying for weeks to get a refund out of Travelocity. Our trip package, worth over $2000 was cancelled due to "irregular ops;" the airline authorized a full refund under FAA rule 260 the same day the flight was cancelled. The hotel was also kind enough to authorize a full refund. 6 weeks later, Travelocity is still balking at passing those refunds back to my husband's credit card. The customer service rep who is handling this has been "away from her desk," "on another line," or "handling another customer" ever since.

Obviously this will require a great deal of persistance. It's an interesting organization. Found out Travelocity is a member of ASTA and through them you can get the contact information for the guys at the top. ASTA is also having a conference in Washington about this

Colman, South Dakota

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This report was posted on Ripoff Report on 02/25/2005 02:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Travelocity/Southlake-Texas-76092/Travelocity-Ripoff-still-trying-to-get-refund-Southlake-Texas-132831. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Thanz you for the tip I'm facing the exact same situation

AUTHOR: Katie - (U.S.A.)

Hi - I'm facing the exact same situation. The airline cancelled our flight, so the best option for us was to cancel the trip and rebook. Travelocity told me I would receive $200 right away and $1100 of the trip in 30 days. It's now been 49 days, no refund, and countless calls with the same line that I'll receive the refund in 3-4 days.

To make it worse, two couples booked on the exact same itinerary/trip, received their $1100 within 1-2 days and are waiting for the $200. The exact opposite of what occurred for us. Travelocity is incompetent.

I will definitely be writing those listed on the ASTA site. Thank you for the tip!
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#2 Author of original report

Travelocity refund It took 60 days

AUTHOR: Anne - (U.S.A.)

It took 60 days, but the refund, for the full amount, came through. This probably would not have happened if my husband hadn't obtained the contact information for the top brass through the ASTA website, and persisted with emails, faxes, and letters (about $15 spent on communications.) The customer service rep never did answer or return his calls, but maybe she's not there anymore. The response my husband got from the boss was that the matter was going to be referred to her supervisor.
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#3 Consumer Comment

Welcome to my world

AUTHOR: Kevin - (U.S.A.)

Hi Anne. I am also in the middle of a Travelocity nightmare. I requested a refund for unused hotel nights on January 10th. Finally, about 2 weeks ago, I got a refund. Well, sort of. I was due $263 and was given $143. After waiting on hold for nearly an hour while the agent "researched the documents," she came back and agreed that I was owed $120. I received a follow-up email that the credit would be done at the next billing cycle. When I asked how long a billing cycle is, I was told 4-6 weeks! When I responded that I had ALREADY waited this long and shouldn't have to wait again, I received the following response (this was cut-pasted - I didn't change a thing):

[I can truly understand your frustration, however our Finance Department has run a bit behind due to the weather up North, Tsunami and still pending Hurricane issues. They are trying to refund passengers, guests and other companies that were effected by the past social happenings around our globe.]

Can you believe they would stoop so low as to invoke a tragedy that claimed 250,000 lives as an excuse for not paying what they owe me? Anyway, I'm still waiting for my $120 and hope these reports will cause people to think twice before using Travelocity.
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