- Report: #1076928
Report - Rebuttal - Arbitrate
Complaint Review: Travelocity
Travelocity Reservation/billing mistakes; poor customer service Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
On July 4th I made a hotel reservation through Travelocity for 2 rooms, checking in on July 6th; checking out on July 7th. The total amount billed was $331.84. The site advised this was a reservation that required payment at the time of booking. I entered my credit card( Discover) info and printed a receipt. When we arrived at our hotel the front desk clerk advised the rooms had not been paid for. I insisted they had, showed by receipt. He then stated he saw that Travelocity requested a credit card to hold the room and that an American Express card had been used by myself. I was shocked as I do not even own an American Express card! So due to this misinformation I assumed it was ok for me to pay for rooms.
On July 19th I reviewed by credit card statement and noticed the $381.84 charge from Travelocity but also two charges from the hotel in the amount of $140.58 each, total $281.16. I immediately contacted Travelocity. I explained the problem of the three charges and the fact that I was billed a lesser amount from the hotel than what Travelocity charged. After going through the issues several times I was told to email their customer service department and explain the problem and send in any documentation to support my claim. I emailed that day and sent a copy of my credit card statement and of my original receipt from Travelocity.
By August 6th I still had not heard from Travelocity. Before calling I decided to check my credit card statement and I noticed the hotel had credited my account $140.58 - the price of one room. I called Travelocity and again it took several minutes to explain the problem. I was again told to email customer service and someone would get back with me.
It is now Augst 19th and I have yet to hear from Travelocity. I am very upset over this whole mess! I know the initial problem was caused by Travelocity otherwise the hotel would not have thought I used an American Express card. I think the fact that Travelocity will not even address the price difference issue is terrible. What bothers me most is the lack of communication. I informed them that I will be filing complaints, posting the issues on social media, etc. And I most certainly will not utilize their services ever again. The way I see it is Travelocity owes me $191.26: the original $331.84 fee less the $140.58 hotel credit.
This report was posted on Ripoff Report on 08/18/2013 10:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Travelocity/internet/Travelocity-Reservationbilling-mistakes-poor-customer-service-Internet-1076928. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.