- Report: #1041533
Report - Rebuttal - Arbitrate
Complaint Review: Travelocity.com
Travelocity.comInternet United States of America
Travelocity.com Don't disclose that you will be charged extra for seat assignments, Internet
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The email from Kayak.com told me to to call the airline to book the seats. I called Travelocity first, which is the number Kayak gives you to contact for questions -- Kayak doesn't include any. After a half hour on the phone in various states of hold and in talking to an offshore rep who could do nothing, I called British Airways and checked their website. Undisclosed in the booking info, to get seat assignments I had to pay $232 to British Airways, on top of the $3,000 for the tickets. Nowhere did Travelocity or Kayak tell me there would be an additional charge to get seat assignments more than 24 hours before my flight. TOTAL RIPOFF.
I am never using either Travelocity or Kayak again. Service means nothing from them -- stay away.
This report was posted on Ripoff Report on 04/07/2013 07:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Travelocitycom/internet/Travelocitycom-Dont-disclose-that-you-will-be-charged-extra-for-seat-assignments-Inter-1041533. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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