- Report: #472757
Report - Rebuttal - Arbitrate
Complaint Review: Travelocity.com
Travelocity.comtravelocity.com Internet U.S.A.
Travelocity.com Fake Prices ahnd Deceptive Trade Practices Nationwide Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Thinking I had made an error I tried to book and re-book various flights a number of times without success. I contacted Travelocity by phone but got nothing but excuses and lies. I first talked to "Jack." After I explained the situation, I was told that I didn't understand taxes and fees were added to the price - I did understand this and had pointed out previously that the base ticket price was mysteriously increasing. I was then told that the airlines were increasing their ticket prices. I said I found it hard to believe that all the airlines were increasing fares for their Tampa, Florida to Grand Rapids, Michigan route at 11:15 on a Wednesday evening. Jack had no explanation for this or why the Travelocity website didn't reflect the new and allegedly "correct" higher base price until after a flight was selected and the consumer was in the midst of the booking process.
I asked to speak with a supervisor and "Shov" came on the line. He was even less helpful and repeated the same ridiculous explanations. I pointed out that the incorrect prices on their website seemed like a scam and a deceptive trade practice. Shov then offered to book the flights for me - when he gave me the price it still included a base price higher than that shown for the flight on the company\'s website - and Shov even added the booking fee for providing me this useless assistance. I again explained that he was misunderstanding the problem and that I was not pleased with the incorrect prices for the 13 flights I had considered on their website. I
asked to speak to Shov's supervisor and my request was flat out refused. He said he was a supervisor, and I patiently explained that I understood he was a supervisor but that I wanted to speak to his boss. Shov claimed he didn't have one. When I inquired as to whether he was in charge of the entire Travelocity organization, he told me there was no one above him. Of course, this was equally unbelievable and only further highlighted the lies the Travelocity staff will resort to in an effort to hide the company's deceptive pricing reflected on their website. Not surprisingly, both Priceline and Expedia still offered the $385/$386 base price - I guess they hadn't heard Jack and Shov's wild tale about all the airlines raising their fees for the flights I needed.
This report was posted on Ripoff Report on 07/23/2009 05:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Travelocitycom/internet/Travelocitycom-Fake-Prices-ahnd-Deceptive-Trade-Practices-Nationwide-Internet-472757. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.