• Report: #739429

Complaint Review: Travelocity.com

  • Submitted: Fri, June 10, 2011
  • Updated: Fri, June 10, 2011

  • Reported By: SchatziOtto — Brooklyn New York United States of America
Internet United States of America

Travelocity.com Travel Insurance Rip-Off Scam Internet

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

So I recently made a personal trip to visit my family.  I went online
an ordered my airline tickets on Travelocity.com.  Unknown to me,
somehow a $19.95 charge for "Travel Insurance" was added to my bill.  I
didn't notice this additional charge until I printed out my trip
itinerary.  When I tried to cancel the insurance I never intended to
purchase, I was sent to a call center in India where I was told that I
needed to cancel the insurance 72 hours before the day of my trip.  Well
I don't know how I was supposed to cancel a transaction that I had no
idea I had made.  It is a blatant gotcha scam.  I tried to dispute the
charge with my credit card company and travelocity.com had the nerve to
say that I had indeed made the purchase.  This is after I had informed
travelocity.com that they will permanently lost a customer for life if
the charge was not refunded.  And they have, as I would never do
business with them again.  I think it is ridiculous that I would be
charged for something I didn't order.  And I certainly wouldn't have
made a purchase of travel insurance for a personal family visit.So
consumer beware.  I would avoid using travelocity.com for any travel
plans in the future.  They aren't upfront about their fees, and they are
basically running a scam with this hidden travel insurance fee.  In the
long run if more customers do as I do and stop doing business with them
over these fees, will the $19.95 be worth it for them?  I also intend
to file a complaint with my state's attorney general.

This report was posted on Ripoff Report on 06/10/2011 08:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Travelocitycom/internet/Travelocitycom-Travel-Insurance-Rip-Off-Scam-Internet-739429. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Travelocity.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?