- Report: #879971
Report - Rebuttal - Arbitrate
Complaint Review: Travelocity.com
Travelocity.com Travelocity Travelocity could not handle connections revisions, never called back, nor e-mailed as offered and promised. Internet
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I called Travelocity 5 more times and thus far without resolution have wasted about 7 hours of my time being on hold.
i) twice Travelocity said that Alitalia Airlines customer service was closed outside of normal business hours and to call Travelocity back in the morning. Travelocity put me on hold for 45 minutes and said "we'll get back to you. They have my phone number voicemail, e-mail. - no reply or resolution from Travelocity.
ii) American airlines made a flight changing a connection in Chicago. Travelocity has not resolved any of this issue each time I called regarding this problem.
iii) I was told to call both airlines directly.
iv) I want my money back and the hours of my life back that I've spent trying to deal with Travelocity. Customer service is poor and management seems not to care how bad customer experiences can be. I'd recommend any other supplier, Expedia, Orbitz, Hotwire, or the Airlines themselves. All this time I'm seeing Orbitz or Expedia offering for comparable prices without this problem in/out of Florence, Italy. If I can cancel with Travelocity and pay slightly more with someone else, I will. Given my experience, it looks like Travelocity management doesn't cares if I reach my destination or gets stranded in the process. NEVER do business with Travelocity.
This report was posted on Ripoff Report on 05/08/2012 08:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Travelocitycom/internet/Travelocitycom-Travelocity-Travelocity-could-not-handle-connections-revisions-never-call-879971. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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