- Report: #355093
Report - Rebuttal - Arbitrate
Complaint Review: Traveloctiy
Traveloctiytravelocity.com Internet U.S.A.
Traveloctiy Ripped off by Travelocity and US Air Minneapolis Internet
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After eons on the phone with customer service, Travelocity tells me that it wil rebook my flight to arrive into Long Island arriving late. This would cause me to miss a full day of my 1.5 day conference as a result.
I politely asked if I could just get into New York from Minneapolis. Travelocity and US Air refused to book this flight even though Travelocity's own web site shows seats available by taking another airline. They were unwilling to get me into any major New York City airport even after cancelling my flight at the last minute. Travelocity claims that it is US Airs fault and US is not willing to help me to New York on another airline. I guess they believe that this complete abuse of their customer's falls within their oblique fare rules which can only be interpreted by an attorney.
I fly about 100K miles per year. If you book a ticket directly through an airline's website, the airline is much less likely to screw you over in such a blatant manner (although it stil can happen). Never again for sites like Travelocity. You can't even rebook to get into a major area like New York if your flight is canceled.
A major rip off- they don't given two cents if they leave the consumer hanging. I will never trust sites like this again.
This report was posted on Ripoff Report on 07/24/2008 09:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Traveloctiy/internet/Traveloctiy-Ripped-off-by-Travelocity-and-US-Air-Minneapolis-Internet-355093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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