• Report: #1028234

Complaint Review: Travelscape, LLC

  • Submitted: Wed, March 13, 2013
  • Updated: Wed, March 13, 2013

  • Reported By: aksink — Dayton Ohio United States of America
Travelscape, LLC
Internet United States of America

Travelscape, LLC hotels.com lost my reservation, never given confirmation email but billed Paypal Internet

*Consumer Comment: Me too

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I placed order on hotels.com for a room in Orlando. I paid by Paypal who instantly sent me an email confirming the payment sent and is now pending. It took me back to hotels.com to a page saying was having problems but if i didn't receive confirmation email within 5 minutes to call. I waited 30 then called. It took me probably 45 minutest to talk to their customer service because they didn't have a direct link to them the first time i transferred, they hung up on me. The foreign customer service person asked me the same questions probably 3 times before telling me that reservations take 4 hours to get into their computers so I'd get an email by then. By next day I still had not received anything from then.
I tried to just cancel the payment, since I couldn't cancel the reservation since they we're still trying to tell me I didn't make one. However since they have yet to accept the payment, and I have no doubt that they will at since point since they are already screwing me over, Paypal won't let me cancel it.

I left a bad review of web site and got an email back pretty quickly from a Debra H. who asked for my information so she could help. I thought this might be fixed. 5 days later I received an email from her again saying that the reservation was placed with an affiliate and there is nothing can do about it. I never left hotels.com's web site and the payment confirmation has Travelscape LLC as who I paid and hotels.com as their web site. I asked Debra H. who the affiliate was and why would the payment be to hotels.com. I received a reply saying the affiliate (i have yet to find out who is) can only fix this problem and they were "working"  on it. Three days later and nothing from this so called affiliate. I've wrote a letter to the email address my payment went to. I received a response saying they could not help me. I've my confirmation to them now.
I will never use hotels.com or any Travelscape company again. Neither will anyone I know. Beware of this company and their crappy customer service. 

This report was posted on Ripoff Report on 03/13/2013 03:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Travelscape-LLC/internet/Travelscape-LLC-hotelscom-lost-my-reservation-never-given-confirmation-email-but-billed-1028234. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Travelscape, LLC

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Me too

AUTHOR: Globalspecops - ()

I had the same problem. I was charged by Travelscape via Hotels.com and they never found my reservation. Dispute still on hold at Paypal, I opened a dispute today.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X