- Report: #1028234
Report - Rebuttal - Arbitrate
Complaint Review: Travelscape, LLC
Travelscape, LLCInternet United States of America
Travelscape, LLC hotels.com lost my reservation, never given confirmation email but billed Paypal Internet
*Consumer Comment: Me too
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I tried to just cancel the payment, since I couldn't cancel the reservation since they we're still trying to tell me I didn't make one. However since they have yet to accept the payment, and I have no doubt that they will at since point since they are already screwing me over, Paypal won't let me cancel it.
I left a bad review of web site and got an email back pretty quickly from a Debra H. who asked for my information so she could help. I thought this might be fixed. 5 days later I received an email from her again saying that the reservation was placed with an affiliate and there is nothing can do about it. I never left hotels.com's web site and the payment confirmation has Travelscape LLC as who I paid and hotels.com as their web site. I asked Debra H. who the affiliate was and why would the payment be to hotels.com. I received a reply saying the affiliate (i have yet to find out who is) can only fix this problem and they were "working" on it. Three days later and nothing from this so called affiliate. I've wrote a letter to the email address my payment went to. I received a response saying they could not help me. I've my confirmation to them now.
I will never use hotels.com or any Travelscape company again. Neither will anyone I know. Beware of this company and their crappy customer service.
This report was posted on Ripoff Report on 03/13/2013 03:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Travelscape-LLC/internet/Travelscape-LLC-hotelscom-lost-my-reservation-never-given-confirmation-email-but-billed-1028234. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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