• Report: #1142641

Complaint Review: Travelscape.com

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, April 29, 2014
  • Updated: Tue, April 29, 2014

  • Reported By: clare — Louisville Kentucky
Travelscape.com
Internet USA

Travelscape.com Expedia booked a room in November for a May trip through travelscape. Cancellation policy stated I could cancel within 24 hours. But impossible to cancel if I can't find a web address /can't tallk to a human. Go to travelscape address and you read a report that expedia now owns them. Exprdia says to call to travelscape directly becasue they can't change anything. But you can't calll to travelscape. It just hangs up on you unknown Internet

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

  I booked a hotel reservation in November for a May trip to Florida.  The itinerary that was sent to me had no return webmail address.  But did have a phone number.  The printed policy stated that hotel cancellations could be cancelled up to 24 hours of signing in without penalty.  Plans have changed so I needed to cancel reservation.  I originally canlled the reservation question number and received a recording telling me that cancellations had to be make "online."  However the recording did not give an online address.  I called directly to the hotel who said that the reservation could not be cancelled through them and had to be cancelled through travelscape.  So I "googled" travelscape for a phone number.  All I received were reports stating that Travelscape had merged with Expedia.  There was a customer support number in that report which I called.  It was the Expedia customer support number.  When I called that, Expedia stated that they could see my reservation and it still existed but it had been made through Travelscape so I had to call them to cancel.  I asked for a phone number to try to do that.  Expedia gave me a phone number.  When I called that phone number, all I got was a recording that told me to go online to change or cancel a reservation.  it was a quick message with a quick and adamant "GOOD BYE."  No option to talk to a human.  I called Expedia back and told them I could not get through.  Expedia's customer support siad there was nothing that could be done.  There was no other phone number and they knew of no online address I could use.  So I am stuck.


This report was posted on Ripoff Report on 04/29/2014 10:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Travelscapecom/internet/Travelscapecom-Expedia-booked-a-room-in-November-for-a-May-trip-through-travelscape-Ca-1142641. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Travelscape.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.