• Report: #984433

Complaint Review: Travelsmith

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  • Submitted: Wed, December 19, 2012
  • Updated: Thu, December 20, 2012

  • Reported By: Nan — Waterloo Iowa United States of America
Travelsmith
5568 West Chester Road Internet United States of America

Travelsmith Travelsmith Outfitters Sold used/dirty handbag as new , Internet

*UPDATE Employee: Our Apologies

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Sold used/dirty/stained handbag as new.  When I called to complain the lady told me to throw the bag away and hung up on me.  Trying to pass off old junk as new & charging an arm & leg...shame on you Travelsmith!

This report was posted on Ripoff Report on 12/19/2012 12:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Travelsmith/internet/Travelsmith-Travelsmith-Outfitters-Sold-useddirty-handbag-as-new-Internet-984433. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Our Apologies

AUTHOR: TravelSmith Customer Service - (United States of America)

On behalf of everyone at TravelSmith, please accept our apologies for this disappointing experience.  We appreciate your comments, as they allow us to identify our opportunities, and we are grateful that you brought these issues to our attention.  We understand that you have been in touch with our Customer Service department, and that everything has been resolved to your satisfaction.  If there are any outstanding issues, please contact us immediately at 800-950-1600.  Thank you again for your time and for allowing us to make this right for you. 
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