- Report: #987261
Report - Rebuttal - Arbitrate
Complaint Review: Trax USA Corp
Trax USA Corp2601 South Bayshore Drive Suite 500 Internet United States of America
Trax USA Corp Trax MRO software, Trax software Trax USA Corp is a ripoff, a scam, and Fraud Internet
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Powerbuilder is extinct Trax uses Powerbuilder, how many of you have actually heard of powerbuilder? Because it is so old and no longer supported on a larger scale. Furthermore Powerbuilder unlike other programming language has not been revolutionized as a 21st century language. It is extinct that's why where are so many bugs and other issues with the software. [continued below]....
Of course most software company do have a support team to allow users to report bugs, but why should customers have to pay for that support if the bugs or issues are not their fault. It isn't the customer's faults that Trax is infested with bugs and other issues.Who are we?
We are the whistleblowers who have been victimized by Trax USA Corp and its Trax MRO software. We are former and current employees, Trax Users, MRO airlines former and current employees. Please join the fight against Trax USA Corp software scams.
Training Scams. Training should be made readily available on CD, via the web / web conference its the 21st century. But rather Trax makes his user manual difficult to follow on purpose in order to confuse customers. This way if a customer needs training they have to pay big bucks to have a so called expert dispatch from Trax to provide such training. This could cost hundred thousands of dollars for the customers who are far away since they are responsible for lodging, food, transportation etc Why should you buy a software that your own IT team is unable to support? And you wonder then why do they have so many customers? Because the airlines industry always follow. If you can show them one reputable airline on your portfolio, they will all follow. I honestly didnt expect for some of the biggest and smartest airlines to fall for the scam, but many of them did.Trax mislead customers during site visit.
Trax always make it seem that they are a larger company and can handle all the customers that they have when in fact they dont. When customer comes onsite for a visit, they purposely stage the desks/cubicles with computers and fake personal items to make it seem that that there are employees sitting there. In fact there are no one sitting there those employees simply do not exist. This is truly a scam and I believe its illegal to do so. Since Trax doesnt have enough employees to cover shift especially during holiday time when they know employees may want to call in sick or request vacation, they come up with a scam calls "Black out period" which means employees cannot call off or request sick day nor vacation. I am sure if they had enough employees, they wouldnt have to worry about a few folks taking vacation and calling off.
This report was posted on Ripoff Report on 12/26/2012 03:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Trax-USA-Corp/internet/Trax-USA-Corp-Trax-MRO-software-Trax-software-Trax-USA-Corp-is-a-ripoff-a-scam-and-Frau-987261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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