- Report: #795816
Report - Rebuttal - Arbitrate
Complaint Review: Traxxas
Traxxas1100 Klein Road Plano, Texas 75074, USA Internet, Texas United States of America
Traxxas Sold defective products the 4 tec 3.3 4807 Internet, Texas
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4809 gear set up. Now traxxas wants me to spend another $48.68 to ship the car back to them for repairs which the car was already in for. Traxxas Has No QA Quality Assurance Process in place they sell a know defective product that clearly states ready to race and ready to run on the website and on the box. But when you have a problem with the product they tell you, you have to work on the product. They also stated the product was made in Taiwan, so they are just put together and shipped out. My neighbor just purchased a 4 Tec 3.3 4807 and it has the same exact issues. I have been reading several complaints about traxxas products. THIS COMPANY SELLS MERCHAINDISE WITH KNOWN MANUFACTURING DEFECTS TO THE CONSUMERS. I have several more statements about this company.
They will not replace the defective item because the replacement will have the exact same issues and they will not refund you because they have a bad product. The way they get around the warranty is they say you drove the car. If you do not drive the car you are unable to detect any issues thats even with the break in process.
This report was posted on Ripoff Report on 11/07/2011 12:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Traxxas/Internet-Texas-75074/Traxxas-Sold-defective-products-the-4-tec-33-4807-Internet-Texas-795816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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