I couldn't believe it when I found this site with so many other stories just like mine. I also have been a victim of this company with them keeping my money AND the unopened and unused product I sent back to them. What a wonderful and easy way to make money! I ordered the weight loss product over the phone after being assured the product didn't contain any type of stimulant, either natural or synthetic. My debit card was debited the amount of $19.90, and I was told the product would arrive shortly. I was also told that I would have a 30 day trial period BEFORE my card would be debited the remaining balance of $199.95.
Several weeks passed without the product arriving, so I called the company several times before actually getting to speak with someone to check on the status of my order. THAT was the first thing that made me nervous about the company. The girl I finally talked to apoligized for the problem, explaining that there had been a delay in the product shipment from another country, and assured me I would still get the full 30 day trial period AFTER the product arrived BEFORE my debit card would be debited. Like a fool, I believed her!
The product did finally arrive WITH a label that clearly stated a well-known stimulant, and within 2-3 days my card was debited $199.95. Back to the phone I went to report the mistake. Again, it took many tries to even get through, and at that point I was fairly sure I was dealing with a scam company. The girl finally apoligized and advised me to ship the product back for a full refund. I sent it back, insured with a return signature request. A few days later, I called to confirm its arrival, and was told I would be receiving a check in the mail within a week or so, stating that the procedure was quicker than crediting my debit card back. OH SURE! The check never arrived, of course, and I've spent MONTHS bickering back and forth with the company...first being told I would receive a refund check, next being told they were needing to check to see when the product was actually shipped to verify that it had been returned within the time alloted, then telling me that they wouldn't refund my money since they'd never received the product back from me. In a nutshell, they said ANYTHING and EVERYTHING to stall and NOT pay me back.
I then faxed a lengthy letter explaining all the details, along with a copy of the signature card signed by T. Turley, but have only been told that they're still waiting to find out from the overseas company when they shipped the product. NO consideration has been given to the fact that I was LIED to about the product not containing a stimulant. They only want to say they are trying to find out the actual date of shipment, also mentioning that the overseas company is not cooperating with them on this information. OH, REALLY! WHAT A JOKE! After 8 months, I would venture to say that NO ONE is too concerned about giving me my money back. This is their scam, plan and simple, and I would probably be shocked to find out how many others have experienced this same fate.
I'm very angry, but honestly don't know if there's anything I can do about this company. What a shame that these people are allowed to scam people and then go their merry way...laughing all the way to the bank. They had access to our credit and debit cards in good faith, but we are defenseless against them!!! Maybe it at least helps to alert others to this company before they make the same mistake. WHO will ever see this complaint site, though, before it's TOO LATE?
Garden City, Kansas