A telemarketer calls me about my email to lyproderm tda weight loss patch. A thirty day trial for $19.90 but they would send me a ninety day supply. If wanting to continue with they plan I would be billed $199.95 after the trial period.
I was told that he would need to record the last part of our conversation to verify my name, address, mac card account #. At the end of the conversation I as him to verify that he would only be debiting my account for $19.90 and that if I want to continue they would bill me. He said that was correct.I also asked when does the thiry day begin he stated that it would go by the shipping date on the package.
Started the patch around the first of March 2003, they only thing that happened to me was a mild rash. So I tried to find a email address to contact them that I would be sending unused two months back, the only address that came up was , no response that they received my email.
03/19/03 I sent package to the address that was on the return, directly from the post office. I enclosed a note telling them that I did not want, cancel this immediately.
04/03/03 receive a letter from Monterey Financial Service, inc, that represented Treehouse consulting and Marketing, LLC and they were assigned my account and that as authorized they have set up account debits of $199.95 from my credit card each month on a due date. Any recent changes, or anticipate any changes with your banking relationships please notify us in advance.
04/04/03 I call Monterey Finance at the 800# which this company is located in Carlsbad, California. The man stated he would get this cancelled, but I was to take treehouse # in case they did not get it stopped. 04/11/03 I call my bank and a debit has hit my checking in the amount of $199.95 from treehouse on 04/07/03.
I called treehouse and the telemarketer was very rude to me said they didn't receive it. I told her that I sent it to the address that was on the package since there was no other address or information on how to return. She claimed that place did not get it either. That if I was to prove to them that I sent it out from the Post office she could try to get her manager to return my $. I called the bank back and was told since it was an unauthorized mac card entry I could come in to do a dispute.
04/14/03 I again call Treehouse and am told that they don't have record that it was returned. I informed that lady I had done the mac dispute, she said if I could prove that the post office did lose it then they could return my money. The post office tells me that it is rare that the lose a package. It seems to them that this is a scam.
Why does the bill come from a finance company in California when the marketing and warehouse is in Provo, Utah? Why are they implying that every month this would be a debit to my account?
Why no proper way to send back to cancel or a email address to talk to them.