• Report: #62977

Complaint Review: Treehouse Marketing

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  • Submitted: Tue, July 08, 2003
  • Updated: Fri, July 11, 2003

  • Reported By:San Diego California
Treehouse Marketing
404 West 5050 Provo, Utah U.S.A.

Treehouse Marketing, Monterey Financial Services, Inc. Ripped Me Off by Failing to Explain The Date They Would Remove $199.95 From My Account Provo Utah

*UPDATE Employee: you recieved an email withthe exact date

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I purchased the Lypoderm diet patches from Turley Thompson at Treehouse Mkg. on 3/28/03 for $19.90 (a 1 month's supply). I don't remember what date I received the product because it arrived with an undated letter from Turley Thompson. However on April 4th or 5th, I received a letter dated 4/3/03 from a company called "Monterey Financial Services, P.O. Box 2809 Carlsbad, CA 92018."

The letter stated that Treehouse Consulting & Marketing, LLC had assigned my account to them for servicing. They further stated "as authorized, we have set up your account for a debit of $199.95 from your credit card on your due date." The payment due date was 5/05/03.

I immediately called them at 760 639-3520 because it seemed as though I was going to be charged regardless. I was reassured that as long as I returned the product before 5/05/03, my account would not be charged. She said I could even overnight it.

Although I followed the directions, the patches did not work. Therefore, on 5/2/03, I wrote a note to Monterey in Carlsbad to not charge my account and I sent a copy to Treehouse as well along with the remaining patches which I overnighted on 5/03/03. They received them on 5/04/03.

To my surprise, Monterey charged my account on 5/05/03 just as if they were in their right mind. When I called them about it on 5/05, I was referred to another phone number for "TMG" at 800 698-9997. She gave me a song and dance about how it had been explained to me that I had to return the unused portion by so many days after the purchase plus another 3 or 4 days which ended up being 4/28/03. I said I did not hear anyone mention 4/28/03 and that I had assumed that the date on the letter was the one I had to worry about. She swore up and down that I was given that information and even offered to play back the conversation.

Needless to say, when I heard the playback, there was no mention of returning the merchandise by 4/28/03. She apologized and stated I should have been told that the merchandise had to be returned in 30 days which would be 4/28 in order for me not to be charged. I said that I assumed the 30 days were up on 5/05/03 since I didn't get the merchandise on the day I ordered it. I also told her that if I had known "5/05/03" was not the date to worry about, I would have overnighted it a lot sooner because it certainly did not work and I had begun to feel stupid anyway by the end of the first week. She said there was nothing she could do except return my patches to me. I babbled something about suing and she told me to "have a nice day."

The patches were returned in about 3 days and the package sits unopened on my dresser as a constant reminder of how stupid I was to believe those people.

When I went to small claims court last week, they had a lot of difficulty trying to find out who I should sue - Treehouse or Monterey Financial since one was in California and one was in Utah. Finally, one of the advisers looked up Treehouse Mkg. on the internet and that's when I learned about all the others who had been scammed by them. Since I cannot do anything alone, I plan to join them in filing a civil suit. These people need to be stopped!

Karen
San Diego, California
U.S.A.

This report was posted on Ripoff Report on 07/08/2003 04:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Treehouse-Marketing/Provo-Utah-84604-8444/Treehouse-Marketing-Monterey-Financial-Services-Inc-Ripped-Me-Off-by-Failing-to-Explain-62977. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

you recieved an email withthe exact date

AUTHOR: Jay - (U.S.A.)

shortly after your order was processed you were to recieve an email with the exact date you would be charged. did you fail to put the right email address down when you filled out the form to begin with? Im sure you were surfing the net like so many of us do and perhaps you could of ommitted that portion. This company is not trying to rip anyone off. it is a vcery young company and is still forming GOOD policys and employees. Trust me, as an employee the management does everything they can to deter misleading sales, at least where i am at. we make good quality sales, and if the product didnt work for you im very sorry to hear that. The main problem this company is experiencing is getting the product back with only two months left. i dont know what you were told but the trial is for 25 days and there should be of the unused portion of the first month left when you return it...believe it or not...and with all regard im not saying it was you.... but there ARE people out there who will take a dvantage of a companys good nature...(when in fact they are sending you a good portion of moneys worth for 9.95) and take one month out and sent the rest back. In fact as of next week the company is implementing new policys as to sells by an individual. if anyone wishes more info email
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