- Report: #34372
Report - Rebuttal - Arbitrate
Complaint Review: Treehouse marketing
Treehouse marketing740N530E Orem, Utah U.S.A.
Treehouse marketing unauthorized charge to my credit card RIPPING people off!!! Orem Utah
*Consumer Comment: You're full of it, Sean, just like all the other liars at TreeHouse!
*UPDATE Employee: Proof
*REBUTTAL Individual responds: Treehouse Marketing Ripped me off
*UPDATE Employee: Compliance Script
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Chase Master Card
November 6, 2002
Chase Manhattan Bank USA, N.A.
Wilmington, DE 19850-5902
Dear C. Checkey:
I am responding to your letter of Oct.16, 2002.I have been able to obtain some additional information about the disputed charge to my account from Treehouse Marketing. I did authorize a charge of $19.90 to my account for a smoking cessation product from these people. I was told at the time there were two ways I could purchase this product and given the options I chose to purchase a trial size product for the sum of $19.90. I was also told that if I wanted to continue with the larger size I would have to call their toll free number and let them know. I received the shipment 2 weeks later and decided I was not going to use it but neglected to return it at the time.
About a month later I noticed a charge to my account from Treehouse Marketing in the amount of $199.95. I could not think of anything this charge was related to and I knew I had not authorized the amount so I contacted Chase and protested it. I later, while searching the Internet for information on Treehouse Mkt., found a web site called The Rip Off Report. Here I found out that I was not the only one who had fallen for this scam. It seems as if Treehouse operates using some very questionable if nit illegal practices. I, like many of the others, was not informed that they were going to charge my account an additional amount of $199.95 at the end of 30 days and I certainly never authorized them to do so.
I have tried the toll free number for Treehouse Mkt numerous times in the last three weeks and have only been greeted with a constant busy signal. I am going to mail the product back to them by registered mail this week, return receipt requested. I realize it will be expensive but I want proof that they received it and the date it arrived. I am willing to eat the $19.90 charge I originally agreed to but I don't think I should have to absorb the charge for $199.95. I did not authorize this charge and should not be liable for it.
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Michael D. C-------
This report was posted on Ripoff Report on 11/06/2002 02:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Treehouse-marketing/Orem-Utah-84097/Treehouse-marketing-unauthorized-charge-to-my-credit-card-RIPPING-people-off-Orem-Utah-34372. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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