On Dec 11, 2012, I ordered 3 items from EliteXtreme.com (Order nr EX-466357), through my Paypal account, for a $60.46 total.
On Dec. 14, 2012 ,I received only one item in the mail. I called the company, (407) 260-3650, that same day, and spoke to representative Jason. I was told the store was out of the items but might be in the next shipment on Mon., Dec. 17, 2012.
On Tue., Dec 18, 2012, I emailed (firstname.lastname@example.org )and called the company again requesting item status. I received no response to my email. When I called, Jason informed me the remaining items were not in but the next shipment was for Fri., Dec. 21, 2012.
I next called on Wed., Dec 26, 2012, to check status. Jason informed me the items still had not come in but the next scheduled shipment would be-Fri. Dec 28, 2012. By this time, I had researched other supply sources and availability and could receive items sooner then the expected delivery from Elitextreme.com. I informed Jason to cancel my order and to send a confirmation email. He complied and stated refund should be seen in five (5) business days, by Mon., Jan. 7, 2013. I followed up my cancellation order with an email to email@example.com and firstname.lastname@example.org the same day. I received no email response. I calculated my refund to be $49.98.
On Mon, Jan. 7, 2012, I called the company again, as I had not received the refund. Jason stated the refund had not been processed yet and he would ensure processed that day and should see the refund in 48 hours. I requested again a confirmation email but have yet to receive notification of cancellation in my inbox or junk mail.
On Thurs., Jan. 10, 2013 and again on Tues., Jan 15, 2013, I called the company as I still had not seen any refund. Both times Jason told me the request was in accounting and that I should see the request within 24 hours.
As, Jan. 23, 2013, I have not seen a refund on my Capital 1 or Paypal account.