- Report: #1001900
Report - Rebuttal - Arbitrate
Complaint Review: Trek Media Group, Llc
Trek Media Group, Llc133 Concord Dr. Casselberry, Florida United States of America
Trek Media Group, Llc EliteXtreme.com, Company did not provide refund when remainder of order was cancelled because company did not have items in stock. Casselberry, Florida
*Author of original report: Refund...About TIME!!!!
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On Dec. 14, 2012 ,I received only one item in the mail. I called the company, (407) 260-3650, that same day, and spoke to representative Jason. I was told the store was out of the items but might be in the next shipment on Mon., Dec. 17, 2012.
On Tue., Dec 18, 2012, I emailed (email@example.com )and called the company again requesting item status. I received no response to my email. When I called, Jason informed me the remaining items were not in but the next shipment was for Fri., Dec. 21, 2012.
I next called on Wed., Dec 26, 2012, to check status. Jason informed me the items still had not come in but the next scheduled shipment would be-Fri. Dec 28, 2012. By this time, I had researched other supply sources and availability and could receive items sooner then the expected delivery from Elitextreme.com. I informed Jason to cancel my order and to send a confirmation email. He complied and stated refund should be seen in five (5) business days, by Mon., Jan. 7, 2013. I followed up my cancellation order with an email to firstname.lastname@example.org and email@example.com the same day. I received no email response. I calculated my refund to be $49.98.
On Mon, Jan. 7, 2012, I called the company again, as I had not received the refund. Jason stated the refund had not been processed yet and he would ensure processed that day and should see the refund in 48 hours. I requested again a confirmation email but have yet to receive notification of cancellation in my inbox or junk mail.
On Thurs., Jan. 10, 2013 and again on Tues., Jan 15, 2013, I called the company as I still had not seen any refund. Both times Jason told me the request was in accounting and that I should see the request within 24 hours.
As, Jan. 23, 2013, I have not seen a refund on my Capital 1 or Paypal account.
This report was posted on Ripoff Report on 01/23/2013 11:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Trek-Media-Group-Llc/-Casselberry-Florida-32707/Trek-Media-Group-Llc-EliteXtremecom-Company-did-not-provide-refund-when-remainder-of-or-1001900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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