• Report: #849383

Complaint Review: Trend Micro DRI

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, March 06, 2012
  • Updated: Tue, March 06, 2012

  • Reported By: redmollybygolly — Falls Church Virginia United States of America
Trend Micro DRI
Cupertino, California United States of America

Trend Micro DRI Trend Micro Charged my card twice without authorization and are impossible to reach to correct it! Cupertino, California

*Consumer Suggestion: Here is how to deal with Trend Micro

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Trend Micro contacted me via an old email address to let me know they charged my card for an automatic year renewal.  I tried to cancel it.  I have since been billed TWICE now for this same product which I've never used and have no plans to use.  

I have tried to contact them a multitude of ways including emailing, calling and using their website chat to no avail.  I get absolutely NO response.  I plan to make a lot of noise until they fix the situation.  They've ripped me off for $144.  I also plan to contact my bank to see if their actions are considered fraudulent.

This is ridiculous!

This report was posted on Ripoff Report on 03/06/2012 07:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Trend-Micro-DRI/Cupertino-California-95014/Trend-Micro-DRI-Trend-Micro-Charged-my-card-twice-without-authorization-and-are-impossible-849383. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Trend Micro DRI

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Here is how to deal with Trend Micro

AUTHOR: Tagurit - (USA)

Same thing happened to me.  They work with a third party internet services which is why it is impossible to reach them.  Here is what you do.

1.  Dispute it on your credit card - you didn't receive or use the merchandise so you are entitled to your money back.

2.  Write a complaint letter to their US HQ.  They are a Japanese company but their USA HQ address and info is listed below.

10101 N De Anza Blvd Fl 4

Cupertino, CA 95014-2264,

Phone: +1-408-257-1500                           

Fax: +1-408-257-2003

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory