Complaint Review: Trend Micro Incorporated - Cupertino California
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- Author Confirmed
- Trend Micro Incorporated 10101 North De Anza Blvd. Cupertino, California U.S.A.
- Phone: 18008646027
- Web:
- Category: Computer Stores
Trend Micro Incorporated Trend Micro - refund policy is a scam Cupertino California
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I purchased Trend Micro's AntiVirus 2008 from Best Buy. Due to software compatibility issues, I could not get it to work right. Best Buy does not offer a refund for opened software so I contacted Trend Micro and asked how to get a refund directly from them, but they emailed me back telling me that they are "bound to comply with the retail store policies."
It's quite absurd for them to hide behind a retail store's policies and totally abandon the customer with unusable software! Nothing about it is stated on their website in their refund policies - they want to trap as many people as they can just to make a buck. Another company's software that I needed to return was decent enough to stand by their own policy to grant me a refund. Such a shame that Trend Micro turned out to be one of the bad guys.
Brian
Bristol, Tennessee
U.S.A.
This report was posted on Ripoff Report on 10/09/2008 12:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/trend-micro-incorporated/cupertino-california-95014/trend-micro-incorporated-trend-micro-refund-policy-is-a-scam-cupertino-california-379739. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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