• Report: #580626

Complaint Review: Trend Micro Online Store, Digital River.com

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  • Submitted: Sat, March 13, 2010
  • Updated: Fri, December 31, 2010

  • Reported By: Ed — Staten Island New York U.S.A.
Trend Micro Online Store, Digital River.com
Internet United States of America

Trend Micro Online Store, Digital River.com Exterminate-it.com Buy their anti-virus software even if you cannot run it on the infected PC but wait, there is help. The question is when! , Internet

*UPDATE Employee: Title is wrong

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My desktop is infected with the Koobface worm, so I surfed the internet on my laptop to find a solution. I have McAfee installed but they were absolutely no help at all. I found Exterminate-it.com through Google and after reading their sales pitch, I decided to purchase three licenses for all the desktops in my home. The site tells you to download the software from a second PC if the Koobface worm won't let you access the internet, which was the case for me.


I downloaded the software to my laptop and then installed it on the infected desktop but could not register the software because the worm is preventing access to the anti-virus site. I generated a trouble ticket at about 1:15 PM and it is now 5:20 PM and I have yet to hear from curiolabs.net or anyone. They advertise 24 hour support, yeah right. 


This report was posted on Ripoff Report on 03/13/2010 03:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Trend-Micro-Online-Store-Digital-Rivercom/internet/Trend-Micro-Online-Store-Digital-Rivercom-Exterminate-itcom-Buy-their-anti-virus-softwa-580626. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Title is wrong

AUTHOR: Toms - (United States of America)

The software mentioned in this report is not produced or endorsed by Trend Micro. You can always find the most up-to-date directly from Trend Micro at:

http://us.trendmicro.com/us/home/home-user/

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