• Report: #356913

Complaint Review: Trend Micro Online Store, Digital River.com

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  • Submitted: Tue, July 29, 2008
  • Updated: Tue, July 29, 2008

  • Reported By:Perkinston Mississippi
Trend Micro Online Store, Digital River.com
trendmicro.cs@digitalriver.com Internet U.S.A.

Trend Micro Online Store, Digital River.com always redirected, never a refund Internet

*Consumer Comment: If you had used a credit card you could have filed a written chargeback request within 60 days

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Today is 7/29/08. I have been attempting to obtain a refund from Trend Micro since 4/20/07. Ridiculously enough, I have been redirected more than two dozen times and have given my order info as much.

I have a folder full of redirects and phone calls made to collect my refund on a program that I was unable to install. I have made inquiries to every dept they said and spoke with more than several "representatives" who promised to direct deposit my refund in my checking account.

Needless to say, almost a year and a half later, I am still out $52.95. They were quick to cash my check but to this day have failed to issue my refund

Ouida
Perkinston, Mississippi
U.S.A.

This report was posted on Ripoff Report on 07/29/2008 09:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Trend-Micro-Online-Store-Digital-Rivercom/internet/Trend-Micro-Online-Store-Digital-Rivercom-always-redirected-never-a-refund-Internet-356913. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

If you had used a credit card you could have filed a written chargeback request within 60 days

AUTHOR: Friendly Help - (U.S.A.)

Then the issue would have been quickly resolved, one way or the other.

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