- Report: #872887
Report - Rebuttal - Arbitrate
Complaint Review: Trex
TrexInternet United States of America
Trex refuses to replace defective Brasilla deck material covered with black mold. Internet
*Author of original report: Trex Consumer Advice
*Consumer Comment: Dumb move.
*Consumer Comment: Better advice
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Trex responded with a "free" cleaning kit. I applied the cleaning solution as directed. It did clear the deck of mold for a few weeks but it's back worse then before. But it also made the product lighter in color.
Contacted Trex again in 2011 asking for compensation to replace the defective Trex Brasillia product. We received a letter back in November 2011 stating "they take their customers very seriously and carully examine all presented material to determine whether a condition falls under a Trex warranty".
They went on further to explain that "mold and mildew grows on all decking materials but the performance of the deck is not affected". [continued below]....
They went on to say:
"However as a good gesture, Trex offers to arrange for the deck to be professionally cleaned." "Please accept this offer as a resolution to your concerns with Trex deck. Please sign the letter below and return to Trex. Upon receipt. a cleaning contractor will be supplied and will contact you to make arrangements"
If I signed this it would absolve Trex from any futher obligations. Needless to say I did not sign the letter. Do you research prior to choosing your deck material. My advice is to avoid any Trex product.
This report was posted on Ripoff Report on 04/24/2012 05:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Trex/internet/Trex-refuses-to-replace-defective-Brasilla-deck-material-covered-with-black-mold-Internet-872887. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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