• Report: #330840

Complaint Review: Tri Star Carriers

  • Submitted: Tue, May 06, 2008
  • Updated: Fri, May 30, 2008

  • Reported By:Bensalem Pennsylvania
Tri Star Carriers
Www.tristarcarriers.com Not Available, Florida U.S.A.

Tri Star Carriers Deceptive, Liars, takes advantage of hard working people! STEER CLEAR Not Available Florida

*Consumer Suggestion: Hey Gino

*Author of original report: Gino, you are such a LIAR

*UPDATE Employee: Tri-Star Carriers is an Exceptional Company

*UPDATE Employee: Tri-Star Carriers is an Exceptional Company

*UPDATE Employee: Services were rendered we are just Brokers

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Moving across the Country is tough but having your work van transported is tougher- I had exhausted all options on how to get my husband's work truck from Pennsylvania to Arizona- So I went on line and searched- I had found a number of carriers- Reading Tri Star Carrier's testimonials, I felt comfortable enough- So I got in touch with Tiffany- She does the intake information and also takes your money-

Tiffany had quoted us at 1050.00 dollars- Seemed like a decent deal- We told her of the specs of the van and she said it would be no problem to transport- Here, Tiffany negelected to tell the drivers of a roof rack in which the drivers wanted more money, did not call us to tell us, and basically failed in doing her job- The van sat for weeks at the pick up location- When I had called her to find out what was going on either I got lame excuses as to why our van was still in Pa. or she ignored her voice mails, I left many- Sent her Emails as well and I would assume that she just deleted them because I did not receive a response-

Then I spoke to Nixon- Nixon said to me that they had made a mistake and that the extra money that we had paid would be placed back into our account- Nixon said that he was a "Man of his word" and would call me back- A week went by- So I called back again- This time I spoke to Gino- I had asked to speak to Nixon and Gino said that Nixon was on vacation- Probably with the money he takes from the customers- Gino was ignorant and rude, talking to him was like beating a dead horse- It isn't about the money anymore- It's gone and in their pockets- But I can tell you that they are deceptive, their testimonials are false, they are liars, and Gino is a JOKE-

I was told that Tri Star would have to pay out of their own pocket for any extra expenses- This is false- When I talked to Gino again, he answered his phone pretending to be an answering machine and said, please leave a message, BEEP! Now what kind of business employs such assholes? Tri Star Carrier, that's who- So if you need your car or van transported for what ever reason, DO NOT USE TRI STAR-

Plus they never answer their phones during business hours or you get excuses- The money that was to be returned was only 150.00 dollars-

Not about that anymore- It's how they conducted business and it was done so poorly, I am warning you all now- Steer clear of this bad business!

Rita
Bensalem, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 05/06/2008 08:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tri-Star-Carriers/Not-Available-Florida/Tri-Star-Carriers-Deceptive-Liars-takes-advantage-of-hard-working-people-STEER-CLEAR-No-330840. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Hey Gino

AUTHOR: Rita - (U.S.A.)

Go to My Fox Philly- They eat up little shits like you and spit you out- BEEP....

Bottom line is that people are tired of people like you.... Yes, I know... The truth hurts....
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#2 Author of original report

Gino, you are such a LIAR

AUTHOR: Rita - (U.S.A.)

Gino,

I do not know why you would use words such as exceptional because TRI STAR CARRIERS IS far from it- For emails, I received NO replies because you all know that what you did was WRONG- Secondly, I would not waste my time typing this unless it was true- I do not like liars, I do not like you for you are NOT a man of your word and I know the truth so that's all that matters! Maybe if your "Girl" Tiffany, did her job and stopped p***y footing around, especially when it came to our money, I wouldn't of had to call to find out where the hell our van was- In business, if you knew anything about it, a company such as yours should never make absolutes and promises! Shame on you! Our van is our lively hood- You do not know what work is Gino! Knowing that it sat there is the reason why I called- No one called back- Let me refresh your memory- I called you and you said you would call me back and refund my money that you took from us- You said, TRI STAR CARRIERS will take a loss- Yeah, Ok Gino- You never called why? Because you are a scam artist and a liar- And you know that I am right- It's not about the money anymore... It's how you handled business and you did it poorly- I am just letting everyone know not to deal with a company that rips off hard working folk- As for your rebuttal, I couldn't read half the dribble because it held no validity.... Try again... No, wait. As you told me on the phone... Leave a message after the BEEP..... BEEP... BEEP this > The truth certainly hurts, sure, but you screwed with the wrong gal and want to mess with the bull, expect the horns!
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#3 UPDATE Employee

Tri-Star Carriers is an Exceptional Company

AUTHOR: Gino - (U.S.A.)

To: All readers including Ms H,

First I would like to start off by saying that a Tri-Star carrier is deeply saddened by Ms. H's comments. We transport hundreds of vehicles in a month's time and are very efficient and professional in doing so. Ms. H's van did get picked -up and delivered. The fact that she agreed to pay an additional $200 directly to the driver because she had a rack and her van was full of tools was her decision and her decision alone. We would have found another carrier to pick-up and deliver her van if she would have simply said so.

She called the office about 3 to 6 times a day which all of her calls were taken and her concerns were dealt with. The fact that she didn't receive as many e-mails as she would like is that we were talking to her every single day on her transportation of this particular vehicle. She did receive e-mails and phone calls from us but unfortunately in Ms. Hs eyes this was not enough. We talked to her every day for about 2 weeks; we picked-up her van and delivered which is why I'm so bewildered at her remarks in this site. We have a signed contract with her stating the terms and conditions and the amount that would cost her to do this. At anytime if she felt un-comfortable, she could have cancelled.

So I ask all of you why stay on board with us and why after what she calls a bad experience still transport her vehicle with us, which in the end she got her vehicle transported from Pennsylvania to Arizona. We are a licensed, bonded and insured company and we definitely are not in the business to rip-off hard working people because 1. We ourselves are hard working people; all of us here have 12 to 13 hr shifts and 2. We have been doing business for a long time which tells us we are doing right by our customers that we service. I invite anyone to call us and ask for me (Gino- Manager) so that I can answer a

ny concerns that you the reader might have. Finally as far as her leaving a message on a voicemail , it was exactly that , a voicemail that she got , not a live person because when you call the main line and it doesn't get picked up the first or second ring due to heavy call volume , the phone system automatically sends caller to voicemail. This feature cannot be over ridden by any employee. I would like to conclude my saying that Ms. H called several times to get money back to her credit card because she stated that she really needed the money because she was going thru some tough times and unfortunately like I told Ms. H, we delivered a service which were rendered, so as a company we need to get paid, which is why I believe that she got aggravated which spawned this very aggressive tone type of remark.

We understand that moving has a lot of stress involved and we by no means want to add to that but when there is so many drivers on strike because they want to demonstrate their American Right to stand and voice their opinion against extremely high pricing in gas , it makes more and more difficult to transport cars or goods cross country and in the end its us the consumers that suffers which is why it is important to voice your opinion but voice it to those that can give us all some type of relief at the gas pump and in our lives. Again we invite anyone to reach out to us for any questions or concerns. Thank you for your time in reading and with being more in tune with what is going on. Have a great day.
I remain respectfully yours, Gino (Tri-Star Carriers)
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#4 UPDATE Employee

Tri-Star Carriers is an Exceptional Company

AUTHOR: Gino - (U.S.A.)

To: All readers including Ms H,

First I would like to start off by saying that a Tri-Star carrier is deeply saddened by Ms. Horner's comments. We transport hundreds of vehicles in a month's time and are very efficient and professional in doing so. Ms. H's van did get picked -up and delivered. The fact that she agreed to pay an additional $200 directly to the driver because she had a rack and her van was full of tools was her decision and her decision alone. We would have found another carrier to pick-up and deliver her van if she would have simply said so. She called the office about 3 to 6 times a day which all of her calls were taken and her concerns were dealt with.

The fact that she didn't receive as many e-mails as she would like is that we were talking to her every single day on her transportation of this particular vehicle. She did receive e-mails and phone calls from us but unfortunately in Ms. Hs eyes this was not enough. We talked to her every day for about 2 weeks; we picked-up her van and delivered which is why I'm so bewildered at her remarks in this site. We have a signed contract with her stating the terms and conditions and the amount that would cost her to do this. At anytime if she felt un-comfortable, she could have cancelled.

So I ask all of you why stay on board with us and why after what she calls a bad experience still transport her vehicle with us, which in the end she got her vehicle transported from Pennsylvania to Arizona. We are a licensed, bonded and insured company and we definitely are not in the business to rip-off hard working people because 1. We ourselves are hard working people; all of us here have 12 to 13 hr shifts and 2. We have been doing business for a long time which tells us we are doing right by our customers that we service. I invite anyone to call us and ask for me (Gino- Manager) so that I can answer any concerns that you the reader might have.

Finally as far as her leaving a message on a voicemail , it was exactly that , a voicemail that she got , not a live person because when you call the main line and it doesn't get picked up the first or second ring due to heavy call volume , the phone system automatically sends caller to voicemail. This feature cannot be over ridden by any employee. I would like to conclude my saying that Ms. H called several times to get money back to her credit card because she stated that she really needed the money because she was going thru some tough times and unfortunately like I told Ms. H , we delivered a service which were rendered, so as a company we need to get paid, which is why I believe that she got aggravated which spawned this very aggressive tone type of remark.

We understand that moving has a lot of stress involved and we by no means want to add to that but when there is so many drivers on strike because they want to demonstrate their American Right to stand and voice their opinion against extremely high pricing in gas , it makes more and more difficult to transport cars or goods cross country and in the end its us the consumers that suffers which is why it is important to voice your opinion but voice it to those that can give us all some type of relief at the gas pump and in our lives. Again we invite anyone to reach out to us for any questions or concerns. Thank you for your time in reading and with being more in tune with what is going on. Have a great day.
I remain respectfully yours, Gino (Tri-Star Carriers)
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#5 UPDATE Employee

Services were rendered we are just Brokers

AUTHOR: Carriers - (U.S.A.)

Rita contracted Tri-Star Carriers Brokers to transport here vehicle from PA-AZ for $1050. She signed a contract that stated we have 14 days to transport the vehicle from the orignal pick up date. As brokers Tri-Star carriers contracted a driver to transport Rita's vehicle. When the driver arrived at the place of pickup, inside the vehicle were tools that exceeded the weight limit. At that moment Rita made a side deal with the driver to pay more money to have the vehicle transported. She had the option refuse to pay the extra money and another driver would have been contracted to transport here vehicle for the original amount. Her vehicle was transported to AZ and all services were rendered.
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