Moving across the Country is tough but having your work van transported is tougher- I had exhausted all options on how to get my husband's work truck from Pennsylvania to Arizona- So I went on line and searched- I had found a number of carriers- Reading Tri Star Carrier's testimonials, I felt comfortable enough- So I got in touch with Tiffany- She does the intake information and also takes your money-
Tiffany had quoted us at 1050.00 dollars- Seemed like a decent deal- We told her of the specs of the van and she said it would be no problem to transport- Here, Tiffany negelected to tell the drivers of a roof rack in which the drivers wanted more money, did not call us to tell us, and basically failed in doing her job- The van sat for weeks at the pick up location- When I had called her to find out what was going on either I got lame excuses as to why our van was still in Pa. or she ignored her voice mails, I left many- Sent her Emails as well and I would assume that she just deleted them because I did not receive a response-
Then I spoke to Nixon- Nixon said to me that they had made a mistake and that the extra money that we had paid would be placed back into our account- Nixon said that he was a "Man of his word" and would call me back- A week went by- So I called back again- This time I spoke to Gino- I had asked to speak to Nixon and Gino said that Nixon was on vacation- Probably with the money he takes from the customers- Gino was ignorant and rude, talking to him was like beating a dead horse- It isn't about the money anymore- It's gone and in their pockets- But I can tell you that they are deceptive, their testimonials are false, they are liars, and Gino is a JOKE-
I was told that Tri Star would have to pay out of their own pocket for any extra expenses- This is false- When I talked to Gino again, he answered his phone pretending to be an answering machine and said, please leave a message, BEEP! Now what kind of business employs such assholes? Tri Star Carrier, that's who- So if you need your car or van transported for what ever reason, DO NOT USE TRI STAR-
Plus they never answer their phones during business hours or you get excuses- The money that was to be returned was only 150.00 dollars-
Not about that anymore- It's how they conducted business and it was done so poorly, I am warning you all now- Steer clear of this bad business!