This company showed up in my driveway in a white pick-up truck with a chest freezer in the back. Now these guys were some fast talkers and they told me that someone had just canceled a big order so they were willing to give me a huge discount on a variety of frozen steaks, chicken & seafood. They told me if I bought the whole order I would recieve a free chest freezer. Well I couldn't afford the entire order but they did talk me into buying $1150.00 worth, with a "satisfaction money back guarantee". They also said that they were in a hurry to get home because they had a 3 hour drive to get there. So they unload the cases of meat and carry it to my patio where my freezer is, and quickly fill out a receipt take my cash and off they go.
I also had a friend here who witnessed everything and he was helping me take inventory of what I bought. Well the first thing I notice is that two of the cases marked "T-Bone" did not contain T-Bones, one had chicken and the other had strip steak. I immediately looked at my receipt for a phone # and called to tell them there was a problem. When I called I got an automated voice mail message that didn't even mention the name Tri Valley Steak. I left a message, finished putting the meat in the freezer and then looked at my receipt for further information.
Later that evening I ate one of the steaks and was not at all happy with the quality of the beef. The next day I sent a certified letter (as I was told to do in the cancellation instructions on the receipt) stating I was not satisfied with my purchase. The following day I realized I had sent the letter to the address at the top of the receipt instead of the one in the cancellation notice area. So I sent another certified letter. The first letter came back as "Undeliverable" and the second on came back as "Addressee unknown". In the meantime I had been calling the phone number a few times a day with no luck. So now I am not sure how to procede in getting this resolved.